Questions?

The world of Chevrolet Rear Seat Entertainment can be a confusing one.  Share some of your questions, and our GM expert will answer them!  With several decades of experience, we haven’t been able to stump him yet 🙂  Use the “comment” form below to ask your questions.   We usually have an answer for you within just a few minutes! (This is the internet age after all, right?)

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935 Comments

  1. Corley

     /  September 22, 2012

    I have a 2009 Tahoe. The rear headphones have stopped working. We have changed batteries. We are within range What else could be the problem and how can we fix it?

    Reply
    • Corley – Here’s what I would try 🙂

      * Please make sure that users of the headphones are sitting in the rear seat of the vehicle with a clear line-of-sight to the DVD player. For security reasons, the headphones will not work in the front seat, or while outside of the vehicle.

      * Please check to see that the batteries in the headphones are inserted properly, and that they are charged. Sometimes improperly used batteries can cause malfunctions in the performance of the headphone. (it’s an easy thing to overlook!)

      * Please make sure that you try both channels on the headphone (there may be a Channel switch on the side of the headphone) as your vehicle may be transmitting on either channel a or b. Using the wrong channel will cause intermittent sound issues.

      * Please make sure the headphones are being worn properly – there is an IR receiver on the headphone to receive the signal from the DVD player. If this receiver is on the wrong side of the head, it will not have a clear line-of-sight to the transmitter, causing audio issues. Each side of the headphone has a letter to guide the wearer: “L” for left and “R” for right.

      * Please check that the volume on your DVD player (and on the headphones) is not turned all the way down.

      If none of the above work, it may be time for new headphones for your 2009 tahoe. You can find really inexpensive replacement headphones for your 2009 Chevy Tahoe online at vendors such as AudioVideo2go.com :

      https://dvdheadphones.com/products/2009-chevrolet-tahoe-wireless-dvd-headphone?rq=yr_2009~mk_chevrolet~md_tahoe

      Hope this helps!!

      Reply
  2. Hi Melissa! I’m sorry to hear that your headphones broke! They are an essential way of keeping your sanity on those long road trips. There’s only so much Dora The Explorer you can listen to 🙂 Any headphone won’t work for your vehicle. You must purchase one specifically made for automotive use. Unfortunately, the automotive headphones are designed to work in the hostile environment of your car and sometimes sacrifice sound quality for sturdiness. (luckily, most kids won’t notice the difference – they’ll just be happy to have something to do on that 8 hour car ride to grandma’s!). I’ve always had luck buying parts from this trusted site: http://www.audiovideo2go.com/traverse-headphones/ The headphones are per-programmed, so there are no codes to enter or pairing instructions to follow (which is handy).

    Good luck finding a replacement pair of headphones! 🙂

    Leasexpert.

    Reply
  3. Kristie

     /  August 30, 2013

    I have just picked up my new 2013 Chevy Suburban… The wireless headphones light up, the remote works & ear buds work if plugged in but we have tried everything & cannot get sound thru the IR headphones… Help!

    Reply
    • Kristie – Here’s what I would try 🙂

      * Please make sure that users of the headphones are sitting in the rear seat of the vehicle with a clear line-of-sight to the DVD player. For security reasons, the headphones will not work in the front seat, or while outside of the vehicle.

      * Please check to see that the batteries in the headphones are inserted properly, and that they are charged. Sometimes improperly used batteries can cause malfunctions in the performance of the headphone. (it’s an easy thing to overlook!)

      * Please make sure that you try both channels on the headphone (there may be a Channel switch on the side of the headphone) as your vehicle may be transmitting on either channel a or b. Using the wrong channel will cause intermittent sound issues.

      * Please make sure the headphones are being worn properly – there is an IR receiver on the headphone to receive the signal from the DVD player. If this receiver is on the wrong side of the head, it will not have a clear line-of-sight to the transmitter, causing audio issues. Each side of the headphone has a letter to guide the wearer: “L” for left and “R” for right.

      * Please check that the volume on your DVD player (and on the headphones) is not turned all the way down.

      Let me know if any of these tips work for you!
      -John

      Reply
  4. Karla

     /  January 17, 2014

    The rear seat entertainment headphones that came with the vehicle no longer work. We purchased new ones and are having problems getting them hooked up. How to you get the audio signal and sync the new headsets ?

    Reply
    • Hi Karla, The headphones should arrive pre-programmed. All that you have to do is sit in the rear seat (they wont work in the front seat) and you’ll be good to go! The headphones may have a little “channel switch” on the side that says “Channel A/B” . Make sure to try both channels as the car may be transmitting on either one 🙂 If that doesn’t work it may not have been the old headphones that broke, but the infrared transmitter in your car. This would make it so that no headphone will receive sound (the IR transmitter is what transmits the sound to the headphones).

      I hope that helps!
      Leasexpert

      Reply
  5. Heather

     /  February 7, 2014

    I bought a used 2013 suburban. It came with the factory DVD player but since I bought it used I have no manual or wireless headsets. I bought wired headphones and they work great except I don’t see where they plug into in the third row seat for the second tv. Is there a plug for them back there?

    Reply
  6. ricka

     /  February 20, 2014

    Would GM part #20929304 headphones work in a 2006 Tahoe player?

    Reply
  7. Denise

     /  March 1, 2014

    I have a 2009 suburban. On the radio control panel display( on the right of the time display) there is a picture of headphones. When these headphones lit up on the display, my rear speakers quit working and the fade won’t work. Help!

    Reply
    • Denise,
      That’s quite odd – the wireless headphones on a 2009 Suburban are always active – there is no icon to let you know when it is active or not. Is it possible that you have an aftermarket system? There should be no interference with the headphone usage and the radio controls. Quite odd indeed!

      Reply
  8. Kevin Husband

     /  March 1, 2014

    Hi my name is Kevin, I just bought the wireless headphones for my Tahoe and I don’t know how to connect the remote control to the wireless headphones. Please help

    Reply
    • Hi Kevin,
      The remote control controls the DVD player and not the wireless headphones. There is no way to control the wireless headphones with the remote control. If you are trying to control the DVD player, on the other hand, make sure that you have the original DVD remote that came with your vehicle (not a “universal remote”). The original style remote does not need to be programmed and should work right out of the box. Of course, that means that you must also have the original DVD player that came with your car and not some aftermarket model like a Sony or Audiovox. If you are not sure if you have the original factory installed DVD system, check your owners manual – the image of the DVD player in the owner’s manual should match the one in your car. You can also check the DVD remote image in your manual to make sure it looks like the one you bought 🙂

      I hope this helps!!

      Reply
  9. Nancy

     /  March 24, 2014

    I can’t get the sound from the DVD player to come through regular headphones
    We don’t have the remote headphones
    Thanks

    Reply
    • Hey Nancy – The headphones should work automatically when you plug them into the headphone jack. You may want to visit your local dealer to see if the jack has been damaged in some way 🙂

      Reply
      • Nancy

         /  March 24, 2014

        Thanks for your help
        It’s a rental car!

  10. A-hah ! That explains it. Rental car companies sometimes turn off the headphone feature (actually, to save money they order the vehicles without that feature). So it may not be installed (sadly).

    Reply
  11. Sara

     /  April 4, 2014

    I have a 2006 Chevy Tahoe and when I bought it a few months ago the DVD player worked fine. Now everytime I try a DVD, I get a “Disk Format Error” I have tried the same old ones that used to work and brand new DVD’s and nothing works. I’ve looked on the menu screen and I can’t find a “Format” option that most of the forums have mention. Please help!

    Reply
    • Hey Sara,
      Unfortunately, this error generally means the DVD player is no longer reading the disc properly. It may be damaged and require replacement or service. I would make an appointment with your local dealership to check on the problem…. Sorry it isn’t a quick fix 😦

      – Leasexpert

      Reply
  12. Shannon

     /  April 13, 2014

    I have a 2013 tahoe. I have tried everything to get the wireless headphones to work but they won’t! I took it to the dealer and they couldn’t get them to work either. They ordered new ones, they didn’t work either. I have tried all of your suggestions on here too. The radio display shows the headphones, new batteries, they are on, volume up, sitting in the back seat, change the channels, turn up the volume on the rear radio thing, etc. we have tried everything and nothing seems to make the audio play through the wireless headphones. help!!! I really would like for this feature to work, I can’t take listening to Brave another day.

    Reply
    • I completely understand how you feel. I love watching great kids movies like Brave or Tangled… ONCE. On the 50th showing, I don’t care how amazing a movie is, it gets annoying 🙂

      The headphones should automatically work without any fiddling on a 2013 Tahoe. There’s no “on switch” or anything like that. The infrared transmitter that transmits the sound to the headphones is always turned on. It seems that you’ve tried everything that should get it to work! I think there’s probably two things that may be the culprit:

      1) The factory installed DVD system was replaced with an aftermarket (like an AudioVox or Sony or something) that does not support wireless IR headphones.

      2) The Infrared transmitter in the vehicle is damaged or broken. This is a bit trickier and is going to require a visit to the dealership for servicing.

      I’m sorry it isn’t a fast and easy answer – but it looks like the issue is a bit more complicated than a simply press of a button 🙂

      Reply
  13. Shannon

     /  April 13, 2014

    thank you so much! I am due for an oil change, I will take it in and ask them to check that. It would make sense!

    Reply
  14. carla

     /  April 24, 2014

    2006 Chevy Uplander yesterday every thing works perfect except the audio on the DVD player I do not have headphones how do I make to audio work for my foster kids. I have tried everything. We were scheduled to have drive in movies. With the neighbor tonigjht

    Reply
    • Hi Carla!
      Thanks for your question! Drive in movies sounds like a great idea! What fun!
      The good news is that headphones don’t have anything to do with the DVD player sound. You should be able to hear sound from the car speakers regardless of whether or not you have headphones for the car 🙂 Here is how to get the speakers to work when playing a DVD:

      Only one audio source can be heard through the
      vehicle’s speakers at a time.
      The RSE system or an auxiliary device can be heard
      through all of the vehicle’s speakers when the following
      occurs:
      • A DVD or auxiliary device is playing
      • The front audio system is on and the CD AUX
      button is pressed to enable the RSE system
      DVD will appear on the radio display when the RSE
      system is on.
      To turn the vehicles speakers on and off, press the CD
      AUX button on the radio. The audio from the RSE
      system can be heard through the wireless headphones
      and the vehicles speakers at the same time. The
      volume on the radio may vary when switching between
      the radio, CD, DVD, MP3, or an auxiliary device

      Reply
  15. Ana guevara

     /  April 27, 2014

    So I have a 2006 chevy tahoe. My car has 2head phones for 2 people to hear the DVD player . But the other 3 people in the back want to hear the DVD player too. But I don’t know how to turn the back speakers by the seat belt on. Can someone help please?

    Reply
  16. Ana guevara

     /  April 27, 2014

    I have a 06 chevy tahoe. I have 4 kids. And when I go out they love to watch movies but I only know how to use the head phones and not the DVD player speakers in the back seat. All my kids fight and have to take turns since there is only 2 head phones . Can someone help me on how to turn on the back speaker so my other 2 kids can hear the DVD player? I’m really tired of hearing my kids fighting for head phones!

    Reply
    • Hi Ana,
      I know what you mean – it’s really handy to be able to keep all the kids busy on those long road trips instead of them fighting over the headphones! Here I found in the owner’s manual (if you still have yours, you may want to check under the Rear Seat Entertainment section to see if it has something specific to your vehicle):

      Only one audio source can be heard through the
      vehicle’s speakers at a time.
      The RSE system or an auxiliary device can be heard
      through all of the vehicle’s speakers when the following
      occurs:
      • A DVD or auxiliary device is playing
      • The front audio system is on and the CD AUX
      button is pressed to enable the RSE system
      DVD will appear on the radio display when the RSE
      system is on.
      To turn the vehicles speakers on and off, press the CD
      AUX button on the radio. The audio from the RSE
      system can be heard through the wireless headphones
      and the vehicles speakers at the same time. The
      volume on the radio may vary when switching between
      the radio, CD, DVD, MP3, or an auxiliary device

      Reply
  17. Kirsten

     /  May 4, 2014

    I have a 2012 suburban ltz and all of our headphones went bonkers at the same time. 2 from the factory and 4 from somewhere else. All have always worked great until recently. All batteries have been replaced. Lights up. And all static comes thru. Sometimes there is the DVD sound drown out by static. All of them have been switched channels and tried over and over.

    Reply
    • Hi Kirsten – I’ve bee thinking about your problem for a day to try to see if I could come up with a good solution. Unfortunately, because all the headphones went out at the same time it seems like there is probably something wrong with the infrared transmitter on the car. This is a rare thing to fail, but it does happen from time to time. The bad news is that the best way to handle it is to take the car in to the dealership and have them inspect the entertainment system. It’s not the cheapest solution, but it’s your best bet at this point.

      Sorry I didnt have better news for you 😦

      Leasexpert.

      Reply
  18. JT

     /  May 6, 2014

    I have a 2011 chevy traverse, and I’m looking for headphones for my kids. They are 3 and 5 years old, so I’m concerned that standard factory headphones will be too big. I bought the vehicle used, but it has the IR rear audio system. Do you know of any wireless headphones tested with small children?

    Reply
    • Hey JT – That’s a great question. It can be hard to find headphones for small children! I think the carmakers created the headphones to fit adults even though it makes little sense for an adult to be sitting in the back of the car watching Sponge Bob 🙂

      I’ve used headphones from here before:
      https://dvdheadphones.com/pages/product-result?rq=yr_2011~mk_chevrolet~md_traverse

      They are lighter and slightly smaller than the standard issue headphones. Because of this, I feel like they work much better for kids. Plus they are fairly inexpensive…

      Give it a shot and let me know how it works out!!
      Leasexpert!

      Reply
  19. Kirsten

     /  May 6, 2014

    Thanks for the reply. Funny enough I took it in last week and they said they were unable to duplicate the problem but no sooner than I got it home and loaded the kids up it wasn’t working. Scheduled to take it back tomorrow and I’ll be waiting for it this time because there is definitely an issue! Thx again!

    Reply
  20. Johnny

     /  May 20, 2014

    Good morning, I’m having an issue similar to Kristen in regards to intermittent static, but then followed by complete sound loss. I believe the issue is related to the Ir receiver/transmitter, but im looking for a second opinion. When the headphones ARE working, there are 4 led/IR lights displayed on the transmitter. (I am thinking there are 2 per headphone.) During the static phase, 2 of the lights (1 per headphone) is fading and relighting. During the no sound phase, 2 of the 4 lights are off. The transmitter from the dealership is $80, the install is easy, and I can do myself. Could this be the transmitter or could it even be the main radio system itself? BTW, i was looking at the dealer’s computer screen when he found the transmitter, and his price was $38.79, and he confimred it. Do you know of other sites I could look at to maybe find this piece?

    Reply
    • Johnny

       /  May 20, 2014

      Error on the number of lights. 4 per headphone.

      Can the channels of the headphones be changed? I think channel 1 (DVD) is what’s not working. Can the radio be reprogrammed (by me) to transmit on channel 2?

      Reply
      • Hey Johnny,
        From the sound of things, it looks like it’s the IR transmitter that’s causing the problem. If it was the radio, you would also experience issues with the sound coming out of the speakers of the car. So, my guess is that it’s the IR transmitter as you have already suspected. You’re right that it’s 4 lights per headphone – not two per headphone.

        There’s no way to re-program the system to change the IR channels, unfortunately. At least, not a reasonably easy way. 🙂 (I’m sure an electrical engineer out there could figure out a way to do it, but that’s beyond my skills).

        What’s the make, model and year of your car? I’ll see if I can find you that IR module that you need. Although I really do think that it’s probably better to take it to the dealership. My guess is that it would cost you $100 or so to fix the transmitter. And it’s a lot less hassle than trying to figure it out yourself (sometimes I find that taking thing apart is so much easier than figuring out how to put them back together!).

  21. Todd

     /  May 20, 2014

    We have 2012 Suburban LT. We would like to plug in some generic headphones into the stereo so an additional person can listen to a DVD. Is this possible and where would I plug them in? Thank you.

    Reply
  22. Johnny

     /  May 21, 2014

    Thanks for the info. I did have the overhead entertainment system down and apart yesterday. Super simple! The ir transmitter is held in with two Phillip screws and a wiring plug. Anyways, I have a 2010 traverse, if you could help find one. Thanks for all your help!

    Reply
    • Hey Johnny,
      I checked with everyone I know from my dealership days, and none of them could get a better price than what you got at the dealer. I was hoping to be able to find something for you , but I’m sorry I’ve failed in this quest!!

      Hope you have a wonderful Memorial Day weekend anyway…

      Reply
  23. Hey Johnny,
    I checked with everyone I know from my dealership days, and none of them could get a better price than what you got at the dealer. I was hoping to be able to find something for you , but I’m sorry I’ve failed in this quest!!

    Hope you have a wonderful Memorial Day weekend anyway…

    Reply
  24. MJ

     /  May 23, 2014

    How can the driver and front passenger listen to the radio while the people in the back use the headphones? We have an 8 hour trip we just started in a 2014 rental suburban.
    Thanks!!

    Reply
    • 8 hours – yikes, that doesnt sound like fun! 🙂

      The front radio and rear seat entertainment system are two different systems. To play a DVD for the rear seat passengers you do the following:

      1. Insert a DVD into the DVD Player
      2. Press SRCE repeatedly until the
      AV source screen displays,
      or press the toggle page button.
      3. Press Rear Display 1 for the
      second row video screen and
      Rear Display 2 for the third row
      video screen (if equipped).
      4. Select DVD as the source to be used.

      If you want to listen to the radio in the front seats without hearing the movie, then turn the radio on and use the “band” button to select FM, or the CD/DVD/AUX button to listen to a CD . The previous user probably pressed the CD/DVD/AUX button and set the radio source to the DVD which is why you are hearing the DVD through the car speakers.

      Enjoy your family vacation!! 🙂

      Reply
  25. Fred

     /  June 1, 2014

    I just bought a 2014 Suburban with the RSE system that has a 2nd AND 3rd row screen. According to Page 7-43 of the Owners Manual, I should be able to play a DVD on one screen and also play a video source (connected to the rear aux video hookup) on the other screen. As the book says, if both are playing, I should be able to get DVD/DVD or Aux/Aux, or DVD/Aux, or Aux/DVD depending on how many times I press the “Aux” button on the remote. I get 2 sources to play, but they only play DVD/DVD or Aux/Aux. What am I doing wrong?

    Reply
    • Hi Fred,
      I havn’t had a chance to play with the 2014 Suburban’s just yet.But I think that you may need to set the source the rear seat passengers have access to from the front seat. Try this:

      The front radio and rear seat entertainment system are two different systems. To play a DVD for the rear seat passengers you do the following:

      1. Insert a DVD into the DVD Player
      2. Press SRCE repeatedly until the
      AV source screen displays,
      or press the toggle page button.
      3. Press Rear Display 1 for the
      second row video screen and
      Rear Display 2 for the third row
      video screen (if equipped).
      4. Select the source to be used (either DVD or AUX) . This will assign that source to the proper screen.

      Not sure if that works with 2014’s, but I think it’s worth a shot!! 🙂

      Reply
  26. Fred

     /  June 2, 2014

    makes sense, but I do not have a rear display 1 and rear display 2 screen on the unit.
    If you go to this website:

    Click to access 2k14tahsub.pdf

    and then go to page 7-43, you will know what I am talking about.

    Reply
  27. Timothy

     /  June 4, 2014

    I have a 2010 Chevy traverse ltz and when I put in a DVD I don’t here nothing but the movie is playing I tried the headphones but they also don’t work

    Reply
    • Hey Timothy,
      Here are some easy tips and tricks to getting those pesky headphones to work:

      * Please make sure that you try both channels on the headphone (there is a Channel switch on the side of the headphone) as your vehicle may be transmitting on either channel a or b. Using the wrong channel will cause intermittent sound issues.

      * Please make sure that users of the headphones are sitting in the rear seat of the vehicle with a clear line-of-sight to the DVD player. For security reasons, the headphones will not work in the front seat, or while outside of the vehicle.

      * Please check to see that the batteries in the headphones are inserted properly, and that they are charged. Sometimes improperly used batteries can cause malfunctions in the performance of the headphone. (it’s an easy thing to overlook!)

      * Please make sure the headphones are being worn properly – there is an IR receiver on the headphone to receive the signal from the DVD player. If this receiver is on the wrong side of the head, it will not have a clear line-of-sight to the transmitter, causing audio issues. Each side of the headphone has a letter to guide the wearer: “L” for left and “R” for right.

      * Please check that the volume on your DVD player (and on the headphones) is not turned all the way down.

      Hopefully one of those troubleshooting tips will work for you!

      Reply
  28. david richards

     /  June 11, 2014

    i have a 2009 tahoe, how do i listed to the radio while the kids watch the dvd in the back?

    Reply
    • The front radio and rear seat entertainment system are two different systems. To play a DVD for the rear seat passengers you do the following:

      1. Insert a DVD into the DVD Player
      2. Press SRCE repeatedly until the
      AV source screen displays,
      or press the toggle page button.
      3. Press Rear Display 1 for the
      second row video screen and
      Rear Display 2 for the third row
      video screen (if equipped).
      4. Select the source to be used. This will assign that source to the proper screen.

      Reply
  29. Tess

     /  June 14, 2014

    Just bought remote and wireless headphones replacement for a 2010 suburban. Is there a manual or something that tells us what each button is for on the remote?

    Reply
    • Tess,
      There sure is! All the information about using the remote is located in your car’s owner’s manual 🙂

      Reply
  30. Ashlynn

     /  June 16, 2014

    We have an 08 Chev Suburban. My daughter somehow separated the whole earpiece (not just the foam piece) from the headphones. Is there a way to reconnect it or will the headphones need to be replaced? Thanks!

    Reply
    • Ashlynn,
      Unfortunately, when that happens the entire ear piece needs to be replaced. It’s a common problem, particularly since the headphones are usually worn by children. They use them to play horseshoes, or as a tug of war toy with the dog… and voila: Broken earpiece 🙂

      Sorry to have to be the bearer of bad news! The good news is that headphones are no longer that expensive. There are several websites selling them. For example, this website has a pair that will work for you for $45.82 (they are near the bottom of the page). And it comes with 2 headphones, not just 1. https://dvdheadphones.com/products/2008-chevrolet-suburban-wireless-dvd-headphone?rq=yr_2008~mk_chevrolet~md_suburban

      Good luck and drive safely!

      Reply
  31. Stephanie

     /  June 17, 2014

    I have a 2006 Chevy uplander and everything seems to work great on the rse except that I cannot figure out why I am unable to get the rse to play audio through the vehicle speakers. I have tried and tried to push the cd/aux button on the front radio/CD player but cannot get it to even recognize that a DVD is playing in the Rse. The cd/aux button works fine for switching to a cd in the front system but will not for anything play the Rse through the speakers. I see online many people have trouble with this feature. Thanks for any help!

    Reply
    • Hey Stephanie,
      Hmm – it’s usually as simple as:
      1) Play a DVD in the rear seat entertainment system
      2) Press the CD/AUX button on the front radio until you hear the sound from the DVD come through on the car speakers. “DVD” should appear on the front radio display when the RSE is active.

      If you are not hearing any sound, make sure that the volume on the radio is turned up. The radio remembers volume settings for each of your audio sources. So, even if you have the volume blasting for your FM stations, it may be set to mute or very low for your DVD audio source.

      That’s all I can think of to get it to work. I hope that at least points you in the right direction!

      Reply
      • Stephanie

         /  June 17, 2014

        Thanks for your reply. From reading the manual, it seems that it would be as easy as just pushing the button to get the audio to play out of the speakers but nothing happens. It doesn’t even show “DVD” on the screen of the radio so I know it’s not working. I’ve tried holding the button down for a few seconds too but still nothing. Hope someone will have some insight as to what might be going on!

  32. Are you sure you have a factory installed DVD system in the rear seat? Do you have the remote control for the DVD player? If so, does it look like one of these:

    http://www.audiovideo2go.com/2005-2008-chevy-uplander-dvd-remote-control/

    Let me know – that may a big clue to solving the mystery 🙂

    Reply
    • Heather

       /  April 17, 2015

      yep! Im having this ladys exact same issue. I cant get it to recognize the dvd player for the front or rear seat audio. could the IR transmitter be the issue? Is that what the stereo uses to pick up the DVD player? or is it hard wired and then it just checks to see if power is being sent to the unit to recognize it being there?

      Reply
  33. Stephanie

     /  June 17, 2014

    Yes it’s factory installed and the remote on the left in that picture is the one we have. We have the LT model of the uplander and all other buttons and functions are the same as found in the manual. It’s just the audio playing from the vehicle speakers that we are having trouble with.

    Reply
  34. Amanda

     /  June 23, 2014

    Can I add additional headphones in my 2007 tahoe?

    Reply
  35. wesley ab

     /  June 26, 2014

    I have 07 uplander and i bought 2 sets of 2 headphones aftermarket different company’s they will not work for 10 mins after I start the engine. After 10 Mins they work fine until i turn the car off and then I have to do the same steps as above. Is there anything I may be doing wrong

    Reply
    • Hi Wesley,
      Sounds like there may be a problem with your infrared transmitter. For some reason the car isn’t turning on the transmitter for 10 minutes. Very odd indeed! The issue is going to unfortunately require a trip to the dealership to check on the transmitter to find out what’s wrong. IF all the headphones are doing the same thing, it’s very unlikely that it’s an issue with the headphones themselves.

      If you do go to the dealership, make sure to let us know what they say! It may be helpful to other readers 🙂

      -Leasexpert.

      Reply
      • wesley ab

         /  June 29, 2014

        is the transmitter located in the rear entertainment unit or is it in the vehicle. if so if I replace the unit in the van with a used one will that fix the problem or is it more complicated than that. The reason I ask this is where you plug the headphones in. the kids have slowly worn those jacks out where they only work if you push on them with the headphones inserted so if I replace the unit I could kill two birds with one stone. I can find a used replacement unit on ebay for $115.00 I would assume a trip to the dealer is going to cost more than that

      • The IR transmitter is located in the DVD screen itself. So, replacing the DVD screen would solve any issues you are having with the IR transmitter. (assuming, of course, that it’s the IR transmitter that’s broken in the first place!).

        Hope this helps 🙂

  36. Vickie

     /  June 26, 2014

    I have a 2024 Traverse LTZ. Were on a 7 hour road trip with a 3 year old. I have a DVD playing in the back seat with headphones. It’s working f

    Reply
    • Vickie

       /  June 26, 2014

      I have a 2014 Traverse LTZ. Were on a 7 hour road trip with a 3 year old. I have a DVD playing in the back seat with headphones. It’s working for her but we don’t have sound for the radio up front. I’ve hit the source button in the back and it’s on DVD-V T1 C3. Up front source is on FM. I went to menu and hit tone and it won’t let me change the speakers to the front which I am assuming it’s because of the headphones in the back. I’ve read the manual and it doesn’t help. Please help!

      Reply
      • Vickie

         /  June 26, 2014

        Figured it out! The speakers were set to back before we started the DVD in the back. Turned it off and changed the speakers to front and then turned the DVD player back on in the back. Worked!

  37. That’s great! Thanks for sharing the solution with us – this will help other people that have a similar problem. I dont know why the car makers make using the video system so complicated. They need Apple to help them design the next one 🙂

    Reply
  38. Jeff Gardner

     /  June 27, 2014

    While kids listen thru headphones and watch DVD in my 2007 Tahoe z71 . Is there a way I can listen to radio thru speakers ?

    Reply
    • Usually it’s as simple as:
      1) Play a DVD in the rear seat entertainment system
      2) Press the CD/AUX button on the front radio until you hear the radio playing through the speakers 🙂

      Give it a shot!

      Reply
  39. adam

     /  June 29, 2014

    Can I add a 3rd pair of wireless headphones to 07 suburban?

    Reply
  40. Lacy

     /  June 29, 2014

    We just purchased a 09 suburban. It has the rear entertainment, but came with no head phones…..how will I know if it has wireless capabilities??? And if it does can I buy a set of 4 to use with only 1 screen or do I need the dual screens?

    Reply
    • Lacy,
      If you have a factory installed DVD player, then it will wireless headphone capability. That’s good news! Now, the question is: Do you have a factory installed DVD player. The answer can be found two ways:

      1) Call your dealership, give them your vin number, and they will be able to let you know if your DVD player supports wireless headphones.
      2) The easier method, in my opinion, is to check your owners manual. There is a section that explains how to use the DVD player – if the images in that section match what your DVD player looks like then you have a factory installed DVD system 🙂

      But, to be honest – most every automotive DVD system uses wireless headphones. So, 99% of the time you will have wireless headphone capability. You can just buy inexpensive headphones from a place like this:

      https://dvdheadphones.com/products/2009-chevrolet-suburban-wireless-dvd-headphone?rq=yr_2009~mk_chevrolet~md_suburban

      And test them out. In the very rare chance that they dont work – no worries… they have a no-hassle return policy. 🙂

      Hope this helps!!

      Reply
  41. Heather Loffredo

     /  July 1, 2014

    We have a 2010 Chevy Traverse LS with an Audiovox MTG DVD player. Yesterday our water pump and thermostat broke and the vehicle computer system shut our engine down. We had everything repaired, but our DVD player is now not working. When we insert a disc we get what looks like a computer screen with files and folders that lead us nowhere. The files/folders say “config” “DVDROM” and “wmv”. Can you help? We are on a road trip with a restless 4 year old! 🙂

    Reply
    • Yikes! How very odd. The Audiovox is not a factory installed DVD system. It’s an aftermarket system purchased after the car left the factory. I don’t have any experience with the aftermarket systems (there are so many!). But, it seems to me that the system may have sustained a bit of damage. You may want to give AudioVox technical a shot: http://www.audiovoxproducts.com/support/

      Sorry that probably wont help with your 4 year old on this trip 😦

      Reply
  42. amanda o'kelly

     /  July 10, 2014

    I have a2008 Chevy tahoe with a ceiling Mount drop down LCD screen for rear DVD. The wireless headphones were replaced with now 3 different sets. All new batteries… They work intermittently and I believe it is a faulty IR transnsmitter above the screen…the red dots only light up intermittently and that’s when headphones work…when not lit up headphones due not work…can this transmitter be troubleshooter or replaced? The local dealerships were of no help…

    Reply
    • Hi Amanda,
      From your description of the problem it seems that you are absolutely right: it’ the IR transmitter. This can definitely be fixed by a GM dealership. The cause of the failure is probably a lose connection somewhere along the line from the IR transmitter to the radio.Either way, the dealership should be able to get it squared away for you 🙂

      Reply
  43. Gary

     /  July 11, 2014

    I have a 2013 Traverse, with factory remote and wireless headphones. When we insert a DVD it auto starts with previews we can use the remote to FF, but once it gets to the menu screen the remote will not work to start the movie. By trial and error, I determined that if you press PRGM button on the Rear Ent Panel the DVD will play. How do I get the remote to work for this function?

    Reply
    • Hi Gary,
      What an odd problem! Lets see if we ca narrow down the issue…

      1) Can you confirm that your remote looks like one of these: http://www.audiovideo2go.com/2009-2013-chevy-traverse-dvd-remote-control/

      2) Does this problem happen with every DVD you insert, or is it just one specific DVD?

      3) Are you able to press the “Main menu button” and then select “Play movie” from the DVD’s main menu? The main menu button is on the top right hand corner, just bellow the illumination button.

      4) Does the “Next track” button work? it should look like this >| and is located under the play/pause button in the middle of the remote.

      Maybe that’ll give me a bit more information to try and figure out what sort of troublesome ghost is in your DVD Player 🙂

      Reply
  44. Kenzie

     /  July 13, 2014

    Wondering how many sets of wireless headphones can be used at one time in a 2014 LTZ Suburban.

    THANKS

    Reply
    • Hey Kenzie,
      As long as you buy reputable headphones from your local dealership, or somewhere like AudioVideo2go.com you can use up to 8 headphones at the same time without interference. The only real limitation is that all the headphones have to have a line of sight to the DVD screen where the IR transmitter is. So, for example, the headphones will not work in the front seat or while outside the vehicle. Aside from that, as long as the wearer can see the DVD screen and is sitting in the rear seat of the vehicle, you can use as many headphones as you want! (generally, up to 8 since you can’t fit more than 8 people in the rear seat without people starting to block each other’s view).

      Reply
  45. Nick mendoza

     /  July 14, 2014

    I have a 03 chevy tahoo it was running off the battery and said check brake booster so I changed the battery and alt. it took care of that problem but now when I start the car it says driver one as normal but then after a few seconds it says unknown driver and the oil gas voltage gages drop on top of that my stereo won’t come on at any time it’s an after market double din radio and it just stays black

    Reply
    • Nick – ouch, that seems like something you are going to need to take in to a dealership to have looked at. The brake booster helps make the brake pedal easier to press (you can imagine the force needed to stop a 5,000 pound Tahoe!). Sometimes the motor that creates the vacuum needed for the brake boost goes out, and this can cause some trouble with your electrical system. I would highly recommend having the car serviced at the dealer or your mechanic.

      Reply
  46. Jason Borders

     /  July 15, 2014

    How can I make the sound from my DVD player come through the stereo system. There is not a DVD button on the radio dash but was told there was a way to do it thru the radio

    Reply
  47. Kristin

     /  July 18, 2014

    I have a 2014 Traverse with the Rear Entertainment System. Is there a way to have the back speakers play the DVD sound, while the front speakers play something else, like the FM or XM radio? If so, how do I do that? I’m looking for a solution without needing headphones. Thanks in advance!

    Reply
    • Kristin,
      Unfortunately there is no way to get the front speakers to play something different than the rear speakers. The only thing you can do is select whether the speakers can play and what the rear seat headphones can play. But you can’t control the speakers individually. At least not that I know 🙂

      Sorry … out of luck on this one! 😦

      Reply
  48. Amy Hammer-Huber

     /  July 22, 2014

    How do I set up headphones on a suburban so my kids can watch a movie and I can listen to the radio

    Reply
    • it’s usually as simple as:
      1) Play a DVD in the rear seat entertainment system
      2) Press the CD/AUX button on the front radio until you stop hearing the sound come through the speakers.

      The headphones are always active, so they should always have sound coming through. But, you should also be able to turn the sound off on the car speakers so you don’t have to listen to the kid’s DVD.

      Hope that helps!

      Reply
  49. Jeffrey Arbuckle

     /  July 23, 2014

    I bought a 2007 Suburban. It has the DVD package and I see headphone jacks for the second row on the back of the console. It didn’t come with headphones or a remote. I was going to purchase some but how do I know if my vehicle is equipped for IR headphones? Is that feature standard for models equipped with DVD?

    Reply
  50. Mollie Blixt

     /  July 28, 2014

    I have a 2011 suburban with wireless headphones that used to work with rear entertainment center. Just recently all pairs turn on and work but then they all short out at once and stay off. Any ideas??

    Reply
    • Hey Mollie,
      Sorry for the late reply – I was on a much needed vacation! If all the headphones are shorting out all at once, it points to something wrong with the IR transmitter. If there was a problem with the headphones, then it’s very unlikely they would all stop working at the same time. My recommendation is to take the car in to the dealership for an inspection to see if they can find the short in the IR transmitter. It may just be a loose wire causing the transmitter to stop transmitting intermittently. I usually do this kind of service when I take the car in for an oil change – that way they can do it all at the same time 🙂

      Hope that helps!

      Reply
  51. Craig

     /  July 30, 2014

    I have a 2011 Tahoe LTZ with two sets of headphones. they are working great. problem is I have three kids and only two sets of headphones. is it possible to add to set your phones and will they work?

    Reply
  52. Julie

     /  July 31, 2014

    I have a 2004 Tahoe with factory installed rear entertainment system. Both wireless headsets are intact, and in good shape with no visible damage. Out of the 2 headsets, only one is still receiving the IR signal. The red “on” light doesn’t go on for the 2nd headset either. We have replaced the batteries, and they are installed properly. Any ideas why the 2nd headset won’t turn on, or receive the signal?

    Reply
    • Hey Julie,
      Sorry for the late reply – I was on vacation! Much needed, by the way 🙂

      If one of the headphones is still receiving a signal, then that rules out a problem with the transmitter in the car. If the transmitter was damaged, none of the headphones would work. It looks like the headphones just failed – they are being stored in a hot car for years on end… they usually last 2 or 3 years at the most before something comes loose inside. If your still using the original headphone that came with the 2004 Tahoe, then it’s likely you’re just dealing with the headphones getting old and failing. It looks like you may be in the market for some new headphones! Sorry about the bad news…

      If it helps any, there are lots of alternatives to the expensive dealership parts departments. You can see some inexpensive options for your Tahoe here, for example:
      http://www.audiovideo2go.com/tahoe-headphones/

      Reply
      • Julie

         /  August 2, 2014

        Hope you had a great vacation and thank you for the info. They are the original Tahoe headphones. I checked out the the link, and I am wondering if there is a specific pair that I need to purchase … seems like the dates only go back to 2007, and I know the Tahoe model underwent a bunch of changes shortly after the ’04 model. I won’t have time for an exchange before needed use.

  53. Was a terrific vacation, thanks for asking! Retired to beautiful Florida, so these days I spend my time with the grand kids, or out fishing, or on the beach enjoying a cool breeze and a margarita. My only regret is that I didn’t vacation more when I was working. Life is too short- and by the time you figure that out it’s too late. As the saying goes, youth is wasted on the young…

    Any of the headphones on that link will work for you – just be sure not to buy any of the ones with remote controls. The thing that changed in 2007 was the remote control signal. So you wont be able to buy a DVD/Remote combo since the remote wont work for you.

    If you want the original headphone that’s currently being manufactured by GM, it’s this one:
    http://www.audiovideo2go.com/chevrolet-tahoe-oem-single-channel-ir-headphones/

    But, my humble advice is not to spend too much money on a headphone. The kids are going to break them, or lose them, or throw them out the window… or they will get sat on, or covered in chocolate at some point 🙂 So… my advice is to save a buck and buy these cheaper ones:

    http://www.audiovideo2go.com/chevy-tahoe-ultralight-2-channel-folding-ir-wireless-headphones/

    Then you can use the money you save to go watch a movie with your significant other… it’ll be money well spent!

    If you have any questions, just let me know – it’s a pleasure to help in any way I can 🙂 As long as the fish arn’t biting, of course…

    Reply
  54. Teresa

     /  August 4, 2014

    Will GM part # 20929304 work in my 2004 Nissan Armada?

    Reply
    • Hey Teresa,
      It should would – the headphones for the Armada and GM vehicles were the same. The remote, is not – so that will have to be purchased elsewhere. 🙂

      Reply
  55. Kathy

     /  August 5, 2014

    I’m getting static on my wireless headphones when playing a dvd in my 2005 Chevy Uplander. When playing the radio the headphones work fine. I have checked the channels and volume settings on the headphones and they have new batteries. Everything has been working fine and then just one day the static started.
    Kathy

    Reply
    • Hey Kathy,
      How frustrating! You have done all the right things to troubleshoot the problem for an easy fix. It doesnt look like the issue is with the headphones (since they are all making static) and it doesnt seem to be an issue with the IR transmitter (since the radio sound seems to come through just fine on the headphones). Looks like you may have a short or a loose wire in the DVD audio. It’s a bit of a difficult problem to fix – I dont recommend trying to tackle it yourself. Your best bet is to schedule a maintenance trip at the dealership to have them take a look. May as well get your oil changed at the same time ! 🙂

      Sorry it wasn’t an easy fix – probably not the answer you wanted to hear 😦

      Leasexpert…

      Reply
      • kathy

         /  August 5, 2014

        Thanks for your help. Where do we check for the lose wire or short? Do we take the dvd player down and check it there?
        Kathy

  56. Hey Kathy,
    Finding the short is a bit tricky and I don’t recommend that you try to do it yourself. The issue can be with the wiring from the radio to the DVD player, it could be in the DVD player, it could be in the radio. A skilled technician should really investigate (they have the proper tools too).

    Good luck! 🙂

    Reply
  57. Darius

     /  August 10, 2014

    My rear control for my 09 Tahoe won’t light up but I can control my fan speed and climate controls but if I press source or power or program or skip it won’t do anything but I can watch a movie on it fine

    Reply
    • Hey Darius,
      That’s an odd one. I wonder if the receiver in the DVD screen is damaged. Do any of the DVD control’s on the remote work?

      Reply
  58. Husam

     /  August 18, 2014

    hi..i have Traverse 2010 and the CD stucked in side unfortunately cant be exite again,,,i tried many times.plse need help..

    Reply
    • Husam,
      Here is one way: Using an Extra CD

      1
      Grab a blank or useless CD. This method involves inserting a second CD into the player, so, to prevent damage to a beloved album, try to procure a blank CD or one that you otherwise don’t care about.
      Turn the CD player on before proceeding. If this requires you to start the car, then start the car and turn the CD player on.
      Note: This method, like several others in this article, carries the risk of damage to the stuck CD or the player itself. Use caution when inserting any foreign objects into your CD player. If you’re ever worried about damaging your CD player, stop and take your problem to a professional.

      2
      Place the second CD about 1 inch deep into the slot. Your CD should be above the stuck CD. With luck, you’ll be able to feel the stuck CD slide beneath the one in your hand.

      3
      Press the ‘Eject’ button and gently wiggle the CD around. By doing this, you are attempting to give the stuck CD traction against the mechanism that the player uses to eject it. If you feel the stuck CD start to eject, to care to ensure that it doesn’t become sandwiched between the second CD and the edge of the CD slot.
      If this doesn’t work, repeat, but try to get the blank CD below the the jammed CD, then gently pry it upwards. CD players can differ in their precise ejection mechanism, so sometimes upward pressure can be more successful in giving the ejection mechanism traction on a stuck CD than downward pressure.

      4
      Apply pressure to the unit. Sometimes, applying pressure to the unit itself can help the stuck CD gain traction. If the player is mounted in such a way that it’s near the upper surface of the dashboard, you may have success repeating the steps in this method while pressing or gently but firmly smacking the area of the dashboard above the player.
      Note that, while some have had success by banging on the dash, this can damage delicate components of the center console, so it is not recommended if your car has a GPS, etc. between the CD player and the top surface of the dashboard.

      Another option: Performing an Electrical Reset

      1
      Write down your radio presets and audio settings. This method is useful when you can’t remove a CD because your CD player will no longer turn on. This method involves disconnecting, then reconnecting the electrical supply to the CD player. For most CD players, this means that any radio presets you’ve set will be erased and your personal audio settings will be reset to their defaults. If you’re an avid listener of music in your car, make sure you record your personal settings so they can easily be restored afterward.
      2
      Turn the car off and open the hood. When manipulating or altering your car’s electrical system, it’s important to ensure you’re not in danger of electrocution. Turn the car off and remove the keys from the ignition, then open the hood for access to the battery.
      3
      Disconnect the battery’s negative terminal. The negative terminal on a car’s battery is colored black, while the positive terminal is colored red. Carefully disconnect the negative terminal. Some terminals may require you to use a small wrench or pliers to loosen a nut before removing the wire connection.
      4
      Wait 10 seconds, then reconnect the terminal. After reconnecting the terminal, tun the car on and try to eject the CD as normal. Disconnecting then reconnecting the CD player’s power supply can cause the CD player to “reset” to its factory default, which, in some cases, can restore its ejection functionality.
      5
      If the CD player still won’t turn on, replace its fuse. Check your owner’s manual – often, a car’s fuse box will be behind a panel somewhere on the driver’s side of the dashboard. Disconnect the battery, remove the fuse box’s protective covering, then, consulting your owner’s manual, replace any of your CD player’s fuses that may have blown.

      Reply
  59. shaun

     /  August 20, 2014

    Hello I have a 2013 Tahoe…would part number 20929304 work for the rear entertainment system..it includes two headsets and a remote?

    Reply
  60. jason

     /  August 26, 2014

    Hello,
    I recently purchased a 2005 Cadillac Escalade.the factory remote and headphones were missing. I read on alotof fitment charts that the remote 20929305 was the updated remote. So I recently purchased the kit 20929304 thinking I would replace everything with that kit. However the dvd remote is not working with my player. Is the remote incorrect or should I look at possible problems with my unit?

    Reply
  61. Jen

     /  August 29, 2014

    We just purchased a 2011 Suburban. Went to use the DVD player and have a problem. The movie is playing on the screen. No sound. When I press the Aux button on the front control or the rear control it toggles between XM and radio but doesn’t find the DVD player. When I plug the headphones into the jack I get the radio or XM but can’t hear the movie. Its like the DVD player isn’t connected to the system. The remote works. Can not figure this out.

    Reply
    • Hey Jen,
      Wow, that IS strange. Lets check and see if you have the original factory installed DVD system. Sometimes aftermarket (or dealer installed) systems such as Invision or AudioVox are not connected to the front radio unit. If you have a factory installed DVD system, your DVD remote should look like one of the two found in this picture:
      http://www.audiovideo2go.com/2007-2015-chevy-suburban-dvd-remote-control/

      Another thing to check is whether or not the wireless headphones that came with your Suburban are working. The wireless transmitter is located in the DVD screen, so it should work independently of the radio unit at the front of the car. This will help us figure out if the problem is with the DVD unit or with the connection between the DVD and the radio head unit 🙂

      Let me know what you find out!
      -Dave

      Reply
      • Heather

         /  April 17, 2015

        I am having this exact same problem in a 2008 Chevy Tahoe we just purchased, and the remote in the link you posted above looks like the one I have, so I must have a factory DVD player. There were no wireless headphones when we bought it, but when we plug in wired headphones in the rear jacks, we can only get radio or XM like the other person said. HELP! my kids are driving me NUTS about this!

      • You should just start the move then press audio on the head unit. The DVD will continue to play over the headphones.

  62. john carter

     /  September 3, 2014

    got a 2007 suburban used. it has factory rear seat dvd player screen. the screen looks normal when it is off but when it is on the dvd plays fine but the screen looks like a mirror might look if you hit it in the center and fractured it. you can see the picture but it is messed up by the fracture. if i get a used screen and plug it in, will it have to be dealer programmed or will it work as is? thanks so much.

    Reply
  63. john carter

     /  September 3, 2014

    thanks so much for the fast reply. how do you manage?
    I discovered another problem with my radio head. when I tried to plug in external mp3 player in the plug it seems like the end of an old one is broken off in there or something pushed in. it is deep in that tiny hole. any ideas?
    If I take the radio head out and unplug it will I have a problem when I plug it back in?
    thanks again

    Reply
    • Sorry for the late reply – was on a short vacation 🙂

      Getting a broken headphone jack out isn’t easy, but I’ve used this method before and it seems to work if you are very careful:

      If you dont want to accidentally super glue your q-tip to the radio, then you may just want to take it in to a dealership to have them take care of it 🙂

      You can remove the head unit rather easily, and it shouldnt be a problem to put it back in.

      Reply
  64. trish

     /  September 9, 2014

    Hey. We have a 2013 traverse and when we play a dvd through the radio sound only comes from the front speakers and we can barely hear in the rear.how do we fix this?

    Reply
    • Hi Trish,

      I wonder if the balance of the radio is set to the front eats instead of the rear. Lest check that .

      To adjust the balance or fade on your radio :
      1. Press the button that looks like a musical note until the speaker control
      tabs display.
      2. Continue pressing the musical note button to highlight the tab, or press the softkey
      under the tab.
      3. To adjust the highlighted setting, do one of the following until the levels are obtained:
      . Turn the musical note clockwise or counterclockwise.
      . Press FWD, or REV. To quickly adjust balance or fade to the middle position, press the softkey under the BAL or FADE tab
      for more than two seconds. A beep sounds and the level adjusts to the middle position.

      It may also be the balance on your infotaiment system. From the touch screen home page select “now playing” then “Tone” then “Tone settings” under “Fade” Press F for more sound from the front speakers or R for more sound from the rear speakers. The middle position balances the sound between the
      front and rear speakers.

      Hope that helps!

      Reply
      • Amanda

         /  March 7, 2020

        The headphones have new batteries and turn on but the light flashes and no sound comes through.

      • Sounds like you may be sitting in the front seat where the IR signal does not reach. Or, you have the wrong headphones. The headphones with a flashing light are for 2017 and newer GM vehicles.

  65. john carter

     /  September 9, 2014

    wow ! that looks great. I always worry that if I pull the head out I will have to get it reprogrammed by dealer. thanks again

    Reply
  66. Leah

     /  September 12, 2014

    We bought a new 2015 Chevy Suburban last week. We have a RSE system with DVD screens for the second and third rows. Am I correct in understanding that if the kids aren’t using the wireless headphones and are listening to the DVD thru the car speakers, that the driver and front passenger cannot listen to the radio at the same time? If that is the case, will the driver and front passenger be able to listen to the radio if the kids use the wireless headphones instead?

    Reply
    • Hi Leah,
      Congratulations on your 2015 Suburban! Excellent choice 🙂 If you want to listen to the radio, the kids will have to wear the headphones. That way you will be able to set the radio to play through the car speakers, while the kids are watching a DVD. This works great on long road trips, because there is only so much Frozen a parent can “let go.” 🙂

      Reply
  67. Hector

     /  September 19, 2014

    2009 Suburban with RSA. With the RSA on I get a headphone symbol on the right side of my head unit, the rear speakers have no sound and if I plug into the rear jacks I have sound through the wired headset. If I turn off the RSA I still do not get sound to the rear speakers but the headphone symbol goes away. HELP!?!?!

    Reply
    • Hey Hector,
      You may want to check your “fade” settings to make sure they are not set to the front of the car (which would turn the rear speakers off). The headphone icon on the front radio just lets you know when the rear seat passengers are using their RSA. The audio system will mute the rear speakers when the RSA audio is active through the headphones – the idea being that if your kids are listening to a DVD or music with their headphones, they wont be bothered with the sound coming from the rear speakers. So, make sure that the RSA is not active otherwise you wont get any sound on your rear speakers (and make sure there is no wired headphone plugged in to the jack).

      Reply
  68. Gord Arthur

     /  September 22, 2014

    Hi

    Can you please post, or do you have a guide for the remote control for the DVD player please. I have a 2012 Suburban.

    Thanks

    Reply
  69. Karen ellis

     /  September 26, 2014

    We tried to use earbuds in our 2012 Tahoe and no sound would come through. Do we have to have special headphones. Help please as we are going to be in the car for 12 hours with a 14 & 10 year old.

    Reply
    • Hey there,
      No need for special headphones. Any wired headphones should work for you.
      The DVD player is capable of outputting audio to the wired headphone jacks on the RSA system, if the vehicle has this
      feature. The DVD player can be selected as an audio source on the RSA system.
      If you dont hear anything through the wired headphones, then I would try making sure that the DVD player is selected as the audio source for the RSA system. A simple thing to check is that the volume isn’t all the way down 🙂 That can happen! Also, make sure you are putting the headphones in the headphone jack and not the red/yellow output jacks in the floor (those are suppose to be used for “input” devices like a camcorder or a gaming system).

      Hope that points you in the right direction! Have a safe drive!

      Reply
  70. raly

     /  September 28, 2014

    How do you fade the volume of DVD to the rear only?

    Reply
  71. stephen

     /  October 3, 2014

    I have a 2011 gmc denali with dvd/navigation. When I use the wireless headphones in the back to listen to a dvd the sound is very low and has a lot of “white noise” mixed in with the dvd audio. I have tried both channels and only channel #2 works with the dvd audio. the headphones work great in my older suburban (so that is not the issue). The headphones play music fine, just have issue with dvd?? Barely can hear audio.

    Reply
    • Hey Stephen,
      Sounds like there could be two problems causing the white noise:

      1) The volume on the DVD player is set too low. This would cause you to increase the volume on the headphones to make up for the low DVD volume, thereby creating a bit of white hissing noise. So, check the volume on the DVD player and make sure it is not set too low (you can use the DVD remote to increase the volume).

      2) The Infrared (IR) transmitter on the DVD screen is damaged or being blocked. The headphones need a line of sight to the DVD player screen in order to receive the sound signal. If the signal is blocked then there will be a hissing sound (or the sound will cut out completely). A common reason that the IR transmitter is blocked include: a sticker placed over it for decoration, a scratch on the transmitter, the wearer of the headphones using them in the front seat or while outside the car. The IR transmitter may also be damaged which could cause the hissing. The only way to fix it in that case would be to visit your local dealership.

      I hope this helps!! 🙂

      Reply
  72. chris

     /  October 3, 2014

    2011 traverse the radio shows a headphone display everytime I start the car and the rear speakers have no sound how do I change it so when I start the car all the speakers are working all the time

    Reply
    • Chris,
      You may want to check your “fade” settings to make sure they are not set to the front of the car (which would turn the rear speakers off). The headphone icon on the front radio just lets you know when the rear seat passengers are using their RSA. The audio system will mute the rear speakers when the RSA audio is active through the headphones – the idea being that if your kids are listening to a DVD or music with their headphones, they wont be bothered with the sound coming from the rear speakers. So, make sure that the RSA is not active otherwise you wont get any sound on your rear speakers (and make sure there is no wired headphone plugged in to the jack).

      Reply
  73. Martin

     /  October 6, 2014

    How to i get dvd to play in headset only? Also can the other passengers stilk listen to the radi while those in rear watch and listen with headset.
    2014 suburban

    Reply
    • Hi Martin,
      it’s usually as simple as:
      1) Play a DVD in the rear seat entertainment system
      2) Press the CD/AUX button on the front radio until you stop hearing the sound come through the speakers.

      The headphones are always active, so they should always have sound coming through. But, you should also be able to turn the sound off on the car speakers so you don’t have to listen to the kid’s DVD. While the kids listen to their DVD you can continue to hear the radio in the front seat. The rear speakers will just mute so that the kids don’t get bothered by the radio and can continue listening to their DVD.

      Hope that helps!

      Reply
  74. Bill

     /  October 11, 2014

    Have a 2011 Denali 3500HD with the U42 option. It has a rear seat DVD player (one on the inside roof console). Will a GM PN 20929304 Remote/Headset work? A dealer said that a 20929305 remote will work while another said that the 20929304 will work if my vehicle is IR capable(?) and the original headsets did not have a scan button(?). This seems to be a bit confusing. Thank you kindly for your response. Bill

    Reply
    • Hey Bill!
      I hope you had a wonderful weekend. Pretty relaxing here in Florida, I must say. Although it was sad to see the Gators fall to LSU – but, it was still a great time with the family.

      Great question, by the way. It actually brings up one of my pet peeves. “Denali” is not a make, it’s trim level. It denotes the top of the line for Chevy and GMC trucks and SUV’s. There’s a Yukon Denali, Sierra Denali, Terrain Denali Acadia Denali and a Yukon Denali. Lots of Denali’s to go around. 🙂 I hope you dont mind me using your question as a teaching opportunity for other readers.

      Most people use “Denali” to refer to the Yukon, so I’ll assume that’s waht you mean to do as well. In that case, you are absolutely right. Part number 20929304 will absolutely work for your 2011 Yukon Denali. You can find the replacement headphones and remote at your local dealership, or online. Here is an example of a website I used when I was in the car business to source my infotainment parts:

      http://www.audiovideo2go.com/gmc-denali-headphones-and-dvd-remote-2007-2008-2009-2010-2011-2012-2013-2014/

      Don’t let the “scan” button business throw you off. The dealership sales guys were just being stupid. GM hasn’t used a scan button since the 2005 model years, so your 2011 vehicle definitely wont need a scan button. And as long as you have the factory installed DVD player in your car you will definitely have IR (infrared) functionality. Speaking of which – you should double check to make sure you have the original factory installed DVD player in your car. The easiest way to do this is to check your owners manual and compare the image in the manual to the one of your DVD player. They should match.

      This can all be confusing, so do let me know if you have any questions!

      Reply
  75. Bill

     /  October 14, 2014

    Appreciate your kind response and thanks for clarifying my situation! Glad to have you use my question as a learning tool. My truck is a Sierra Denali and it does have the factory installed rear (roof mounted) DVD unit. I’m finally glad to hear that part 20929304 will work and ordered a new OEM factory boxed set. I thought it would, but as you noted there is some confusion in applications depending on who you ask. Have a great week!

    Reply
  76. Kevin

     /  October 28, 2014

    I have a 2008 Montana with the RSE. Was working fine through the radio until 2 days ago when the battery died. Now the CD/AUX button will not cycle to the DVD. No wireless, only plug in headphones, which do work. Why will the sound not play through the radio anymore? Its as if the radio does not recognize a DVD player anymore. Yes, factory installed. Also seem to have lost the XM Radio option as well, used to cycle : FM1->FM2->AM->XM1->XM2 with the BAND button, now only FM1->FM2->AM. Is there a reset for the radio? Its not locked, everything else works, just lost the XM and DVD. Suggestions?
    Thanks!

    Reply
    • Kevin,
      GM cars contain Delco radios that are protected by Theftlock, which locks the radio after it has been disconnected from a power source. Iit can only be reset and unlocked with a car-specific security code. Identifying the security code for your GM vehicle is the only way to reset the car radio and disable the Theftlock protection device. Usually the only way to do that is to take a visit to the dealership 😦

      Reply
  77. Patricia

     /  October 30, 2014

    I bought a used 2007 Chevy Suburban. It had a DVD remote in the console but I don’t see a DVD player anywhere. I also have no sound from the rear speakers when I am driving. Any explanations? I am wondering if there ever was a DVD player. The remote looks new.

    Reply
  78. Patricia

     /  October 30, 2014

    Oh and there is a pic of headphones by the clock on the radio display. What is that for? The car didn’t come with headphones.

    Reply
    • Hey Patricia,
      Well- it looks like there may have been a DVD player installed at one point and then it was removed (perhaps so it could be sold on eBay!?).

      The little headphone icon means that the rear seat entertainment system (which was removed) is active. When this happens, the vehicle mutes the rear speakers so that the rear passengers can listen to their DVD without being interrupted by the sound from the car speakers (the rear seat passengers use wireless headphones to hear their DVD. The headphones were probably sold with the unit that was removed).

      The DVD for the rear seat player is actually inserted in the front. Check the DVD player and see if there’s a DVD playing in there 🙂

      Reply
  79. Patricia

     /  October 31, 2014

    My car didn’t come with a DVD player

    Reply
    • Humm… It’s weird that they removed the rear seat DVD screen AND the in-dash DVD player, then replaced the in-dash DVD player with a proper OEM radio. Are you sure there is no DVD player in the front dash area?

      Try pressing the “Aux” button to change the input source (it may currently be set to a DVD player that doesnt exist which may be causing the problem…)

      Reply
  80. April

     /  November 25, 2014

    We have a 2006 uplander. The sound has always been able to play through speakers and headphones. Tonight. No volume anywhere please help

    Reply
    • Hi April – No volume on either the speakers or the headphones when playing a DVD? How about when listening to the radio?

      Reply
  81. kristine reeves

     /  December 1, 2014

    I just purchased a 2014 Traverse 2LT. I do not have the did player, but there is a rear radio with separate controls. The dealership gave me a box with two wireless headsets and a remote. Was that an accident? I cannot figure out How to get them to work. Thank you!

    Reply
  82. Jonathan Stoss

     /  December 6, 2014

    I have a factory installed DVD player in my 2007 Chevy Equinox and was wondering how to get the head unit to search for the wireless headphones in the car? Bought the car used and the one pair included work fine, I bought a second pair that don’t connect.

    Reply
    • Hey Jonathan,
      NO connecting necessary. The transmitter in the vehicle is always on. If the second headphone isnt working, make sure to try both “channels” on the headphone (there should be a little switch on the headphone to switch between channel a and b). Also, make sure you are sitting in the back seat of the car. The headphones dont work from the front seat. As long as the batteries are good, the headphones should work! There’s no way to “pair” them. They already come pre-programmed 🙂

      Reply
  83. Lindsey cornwell

     /  January 29, 2015

    We just purchased a 2015 Chevy Tahoe. I have a set of wireless headphones that came with the car and work great. Is there anyway to us a third set of wired headphones to watch a movie in the back? I plugged a set in the back AUX and turned a movie on and I could hear the movie. Later when we tried that again with the wireless set, the AUX set would not work.

    Reply
    • Hey Lindsey,
      You shouldn’t have any problem using the wired headphones along with the wireless ones. The wireless headphones are always on (they always transmit). The wired headphones are controlled by the rear seat entertainment system which has it’s own controls in the back. First, turn the system on by pressing the “power” button. THen, make sure the volume knobs are turned up a bit (otherwise no sound will come through 🙂 ). The left knob controls the left headphone and the right knob controls the right headphone. Press this button
      to switch between the radio, CD, and DVD, front auxiliary, and rear auxiliary. If you have the wrong source selected, then you wont hear the DVD through the headphones 🙂

      I hope that helps point you in the right direction!

      Reply
  84. Lee

     /  February 7, 2015

    Did the 2009 Tahoe ltz come factory with an Exonic brand DVD player for the rear or is this an add on.

    Reply
    • Lee,
      THe 2009 Tahoe LTZ came with a Panasonic DVD player (it was branded as a GM, but when you take it apart you’ll see the Panasonic guts). The Exonic brand is definitely an aftermarket. The good news is that you can still use headphones made for the Tahoe (such as these here: http://www.audiovideo2go.com/chevy-tahoe-ultralight-2-channel-folding-ir-wireless-headphones/ ). The bad news is that you won’t be able to buy a remote for it. Installers make sure the headphone signal is the original for the Tahoe, but they don’t change the remote control configuration. So, the original remote wont work for an Exonic system. Sad to say….

      Reply
  85. Bo young

     /  February 8, 2015

    I have a 2009 gmc Denali. Will the wireless headphones work on my wife’s 2014 Chevy traverse?

    Reply
    • Bo,
      GREAT question – It’s a great way to save money! You dont need to get different headphones for the different GM vehicles you have. *ALL* the headphones are interchangeable! So, now you dont have to go to the dealership and buy super pricey headphones 🙂

      So, take your family out to dinner, and let them know that this one’s on the guy that saved us a few bucks: Leasexpert…

      Reply
  86. Mark

     /  February 9, 2015

    I have a 2008 Tahoe that came with the flip down tv as well as tv’s in the headrest but no headphones. I’m going to buy a set of wireless headphones. Will the wireless headphones work for the screens in the headrest?

    Reply
    • Hey Mark,
      Wow – that’s a unique set up. I don’t think I have seen that before 🙂 The headrest systems are usually “invision” systems, so you will need a dual channel headphone such as these:
      http://www.audiovideo2go.com/invision-headphones/

      As for the flip-down, the Invision headphones will absolutely work for the flip down as well. When installers install the DVD systems in the vehicles, they make sure that the infrared signals being used to transmit the sound wirelessly match up to the car make. THat way when you go to a dealership and say “hey, I need headphones for my Tahoe” they will be programmed properly 🙂

      Hope that helps!

      Reply
      • Mark

         /  February 14, 2015

        The DVD headrest is audiovox would the headphones work for them?

    • The invision headphones will work on the AudioVox system as long as the AudioVox system supports wireless headphones. 🙂

      Reply
  87. Daphne

     /  February 10, 2015

    I bought a 2005 Tahoe with the DVD player. There are no headphones, will any wired headphones work or do I need to buy ones specifically for car audio?

    Reply
    • Hi Daphne,
      You neeed to buy headphones that are intended to be used for automotive use. So, just going to your local Best Buy and purchasing “wireless headphones” wont work for you. You can buy automotive headphones from several sources – your dealership is usually the best place to go for service, but you’ll pay for that convenience (they are not the cheapest on the block). You can also find what you need by going to Carquest auto stores. Lastly, there are some sources online. The one I generally use is: http://www.audiovideo2go.com/automotive-headphones/

      Once you purchase automotive headphones, you dont have to worry about programming them. THey will arrive pre-programmed (another benefit of going to a reputable seller is that they will help you if you need any assistance with the programming).

      Reply
  88. Sharon

     /  February 11, 2015

    I need to know if I purchase wireless headphones through the factory if they will connect to the factory DVD player.

    Reply
    • Hi Sharon,
      You neeed to buy headphones that are intended to be used for automotive use. So, just going to your local Best Buy and purchasing “wireless headphones” wont work for you. You can buy automotive headphones from several sources – your dealership is usually the best place to go for service, but you’ll pay for that convenience (they are not the cheapest on the block). You can also find what you need by going to Carquest auto stores. Lastly, there are some sources online. The one I generally use is: http://www.audiovideo2go.com/automotive-headphones/

      Once you purchase automotive headphones, you dont have to worry about programming them. THey will arrive pre-programmed (another benefit of going to a reputable seller is that they will help you if you need any assistance with the programming).

      I hope that helps!
      Leasexpert.

      Reply
  89. Hi There,

    04 GMC Sierra – Factory DVD Player – Factory Wireless Headset… Can’t seem to get one of the headsets to turn off. Pressing the on/off doesn’t effect the lil red light on the opposite side of the headset… Stays red.

    Any suggestion’s, tips, etc.?. I guess I should be happy it still works… Right! 🙂

    Thank You in advance

    Reply
    • David,
      Hah! Great point – you should be happy that it still works 🙂 Sometime sthe on-off switch does break and that can be a bit frustrating. The good news is that most of the headphones that came with the GMC SIerra had an automatic off feature. If they did not receive a signal for 5 minutes or so, they would turn off automatically. Not sure if your headphone shad that feature. Even if they did, it also may have been compromised by whatever error is causing the headphones not to switch off.

      If the headphones are original to the car, it’s probably time to get new ones anyway. These days they are not that expensive. You can pick some up at your local Advanced Auto or even online at places like this:
      http://www.audiovideo2go.com/gmc-sierra-headphones/

      I hope this points you in the right direction!! 🙂

      Reply
      • It does… I should of read a few more posts! Saw the commentary regarding length of time these things last. Yep… time for some New 1’s!! TY for the help. Great Site!

  90. john

     /  February 23, 2015

    sorry to pester you but haven’t heard anything from expert. can I send more ifo that might help. still having same intermittent problem. thanks again

    Reply
    • Hmm… It looks like your problem is probably caused by a wire harness not being properly seated or connected. Maybe while driving around the wiring comes loose and then the radio loses power. This loss of power would cause the memory to be lost, just as if you had disconnected the car battery. The problem is that there’s no way to know which wire is loose! This is one of the most difficult problems to fix. Normally, the easiest thing to do is just replace the radio. BUT, with a loose wire harness this wont help because the new radio would still suffer from the same power outage.

      You can call GM customer service at 800-222-1020 to see if they can point you in the right direction. Unfortunately, I think this is one of those times that you are going ot have to take the car into a dealership to get it inspected. It’s going to take quite a bit of work to find out which wire is loose and it’s not something I think you are going to want to do yourself.

      Sorry I wasn’t much help here, but sometimes it is better to head to the experts at the service bay than try to figure it out on your own 🙂

      Reply
  91. john

     /  February 24, 2015

    thanks for your reply . I thought there might be a known area that was a problem. had a Malibu a few years ago that the antenna continually came unplugged behind rt kick panel on nearly every one made and a buick le sabre that had a known wire problem so I thought I might get lucky with the suburban.

    thanks anyway. I have been service manager and garage owner in the past so I can hunt it . just hoping fro a place to start. dealer charges by the hour to hunt it. never go there for wiring like this or you might invest the price of the car !!

    Reply
    • John,
      You are absolutely right – if you are willing to do a bit of work, I would absolutely try to hunt it down yourself. Dealerships will charge you for their hunting time (and there is no guarantee they will solve it!). Unfortunately, in my experience, there is no ONE place to look 😦 I would absolutely start with the wire harness just behind the radio,though – it’s the easiest place to try. Then just keep following the wires and checking all the connections. A lot of time it’s just a frayed wire or loose connector somewhere along the line.

      I wish I could pin point it further for ya – but, I wouldn’t want to ruin the fun of hunting for ya! 🙂 When you do find the troubled wire, have a beer and toast to your success!!

      Reply
  92. Cassie

     /  February 24, 2015

    I just purchased a 2005 Chevy Uplander and it came with 2 headphones, but I need 4. Can I purchase 2 more without “erasing the connection” for the previous 2? How do I get all 4 to work at the same time? Is this difficult to do?

    Reply
    • Hey Cassie,
      That’s a great question! I get that one a lot. There is no harm in adding more headphones to your system. It won’t erase the memory of the old headphones. Just make sure that you buy headphones that are made for automotive use, like these ones here:

      http://www.audiovideo2go.com/uplander-headphones/

      Not all headphones are compatible with automotive use, so it’s important that you get the right ones. Of course, your dealership will also be able to get you headphones that work! But, these days it sometimes pays to shop around. THe dealer isn’t always the best price 🙂

      Reply
  93. Brock

     /  February 28, 2015

    I have a 2012 suburban and my DVD player plays great when the headphones on but I can’t get it to work through the speakers. Does anyone know how to get the DVD player to play surroundsound speakers so everyone can hear it without the headphones

    Reply
    • Hey Brock,
      Try this…

      1) Play a DVD in the rear seat entertainment system
      2) Press the CD/AUX button on the front radio until you start hearing the sound come through the speakers.

      The headphones are always active, so they should always have sound coming through. But, you should also be able to turn the sound off on the car speakers so you don’t have to listen to the kid’s DVD or turn them on if folks dont want to use their headphones. The CD/AUX button tells the car speakers what “source” they should be using to play sound.

      I hope this helps!

      Reply
      • Brock Valles

         /  March 2, 2015

        Hi, I tried that and it keeps on saying no USB device. The head phone symbol shows up and the head phones work but still can’t get it to work through the speakers.

        Sent from my iPhone

        >

      • Gotcha – lets try something different. There are basically two different audio systems in your car. One in the front seat, and one in the rear seat. You can “tune” each one to play several different things (Music CD, or radio, or movie DVD). It looks like what you need to do is source the front radio (which controls the speakers) to the rear seat DVD player. To do this, press the “SRCE” button on the front radio until the rear seat DVD is selected as a source. That should play the DVD through the speakers. 🙂 Give it a shot!

  94. Brock

     /  March 2, 2015

    Ok, I’ll try that. Thank you!

    Reply
  95. Jason Cipowski

     /  March 19, 2015

    We replaced the truck battery in our Yukon XL & now the headphones to our entertainment/DVD center will not work. They power on but you only hear static. You are able to watch a movie over the speakers, just having issues with the headphones.

    Reply
    • Jason,
      It looks like the infrared transmitter may be blown. Or a fuse may have broke. Check your fuse box and make sure that all the fuses are good. If that’s not it, then you are going to have to take it in to the dealership to repair the infrared transmitter (it’s not an easy thing to do on your own).

      Sorry, I wish I had better news 😦

      Reply
  96. Brad

     /  March 21, 2015

    Hi,
    I have a 2008 Tahoe LTZ with factory radio/CD/DVD. Will Audiovox IR1C (single channel) headphones work for me?
    Thanks

    Reply
  97. Hi,
    I have a 2008 Tahoe LTZ with factory radio/CD/DVD. Will Audiotex IR1C headphones work for me?
    Thanks

    Reply
    • Sorry for the late reply! I was on a much needed vacation visiting the grand kids 🙂 Yes indeed the AudioVox headphones will work for you!

      Reply
      • Thanks for your reply. I can’t seem to get my Tahoe to recognize the AudioVox headphones even though you say they should work. I have consulted the manual, but it was not helpful. Any thoughts? Thanks

      • Lets see if we can figure out what’s going on…

        * Please make sure that you try both channels on the headphone (there is a Channel switch on the side of the headphone) as your vehicle may be transmitting on either channel a or b. Using the wrong channel will cause intermittent sound issues.

        * Please make sure that users of the headphones are sitting in the rear seat of the vehicle with a clear line-of-sight to the DVD player. For security reasons, the headphones will not work in the front seat, or while outside of the vehicle.

        * Please check to see that the batteries in the headphones are inserted properly, and that they are charged. Sometimes improperly used batteries can cause malfunctions in the performance of the headphone. (it’s an easy thing to overlook!)

        * Please make sure the headphones are being worn properly – there is an IR receiver on the headphone to receive the signal from the DVD player. If this receiver is on the wrong side of the head, it will not have a clear line-of-sight to the transmitter, causing audio issues. Each side of the headphone has a letter to guide the wearer: “L” for left and “R” for right.

        * Please check that the volume on your DVD player (and on the headphones) is not turned all the way down.

        The Tahoe automatically transmits wireless sound to the headphones, so there’s no need to “turn the transmitter on.” 🙂

        Lets see if any of that works for you!

  98. LuTrell

     /  March 27, 2015

    I just purchased a 2011 Chevy Traverse with the rear entertainment /dvd. My headphones work but the remote control isn’t working. The dealer sent me another set and the remote still isn’t controlling the system. I’m not sure what else to do, please advise?

    Reply
    • Hi Lutrell, Does your system have a dropdown screen that comes down from the ceiling, or is it a headrest system? 🙂

      Reply
  99. I have a 2007 Chevrolet Tahoe .I have some earphones but I don’t know how to program them.

    Reply
    • The 2007 Tahoe does not need to have the earphones programmed. You just have to put batteries in them, sit in the rear seat, and the headphones will automatically receive a signal from the infrared receiver in the car’s DVD player. Here are a few easy things you can check if the headphones are not working:
      * Please make sure that you try both channels on the headphone (there is a Channel switch on the side of the headphone) as your vehicle may be transmitting on either channel a or b. Using the wrong channel will cause intermittent sound issues.

      * Please make sure that users of the headphones are sitting in the rear seat of the vehicle with a clear line-of-sight to the DVD player. For security reasons, the headphones will not work in the front seat, or while outside of the vehicle.

      * Please check to see that the batteries in the headphones are inserted properly, and that they are charged. Sometimes improperly used batteries can cause malfunctions in the performance of the headphone. (it’s an easy thing to overlook!)

      * Please make sure the headphones are being worn properly – there is an IR receiver on the headphone to receive the signal from the DVD player. If this receiver is on the wrong side of the head, it will not have a clear line-of-sight to the transmitter, causing audio issues. Each side of the headphone has a letter to guide the wearer: “L” for left and “R” for right.

      * Please check that the volume on your DVD player (and on the headphones) is not turned all the way down.

      Reply
  100. Eugene trejo

     /  March 31, 2015

    I have 03 trailblazer ,came with 2 pair of ir headsets. The DVD will only come thru the head phones..I need replacement ear pads for both sets as they are torn off.

    Reply
  101. Chris

     /  April 1, 2015

    I have a 2012 Chevy LTZ suburban stock DVD player isn’t reading disc. All you hhere is a clicking sound when you insert the DVD and the screen reads “reading disc”

    Reply
    • Hey Chris,
      This is typically caused from a Internal Error (Bad Logic IC, Mechanism failure, etc.). You are going to have to have a dealer connect a Scan Tool, test & Update System to see if there are any Error codes that can be programmed.

      Sorry about that – this isn’t a do it yourself fix 😦

      Reply
      • Chris

         /  April 2, 2015

        Thank you for your fast response. I’ll contact the dealer.

  102. Trish

     /  April 3, 2015

    Our chevy dvd player works but you cannot listen to movies except through the radio the headphones will only play the radio not the movie. We bought it used so have no idea how to get them to play movie audio

    Reply
  103. Jennifer

     /  April 10, 2015

    I have a 2015 Chevy Suburban LT with double blueray DVD system. I turned the headphones on and now can not figure out how to play the movie through the speakers. Headphones are turned off. How do I go back and forth between the two??

    Reply
  104. Steve

     /  April 13, 2015

    I have 2012 Yukon XL and I have one headphone I can’t get the battery screw out of , it just keeps turning. THe sound id like the brass insert is turing with the screw. Tried putting upward pressure on the door but nothing works. Out of warranty

    Reply
  105. jumana

     /  April 18, 2015

    Would GM part #20929304 headphones work in all kinds of cars. .or can I use it at home dvd

    Reply
  106. Josh

     /  April 23, 2015

    Do all chevy traverses that come with factory dvd players have remote and wireless headphones and if so where do they put them at cause i believe ours should have them and unable to find them in vehicle and dealer wasn’t any help.

    Reply
  107. Jordan

     /  April 23, 2015

    We have a 2004 suburban, when attempting to play a dvd we insert the dvd but don’t get a dvd display on the radio when cd/aux is pressed. The picture works on both screens but we don’t get any audio. When cd eject is pressed it says “no discs”. We also can’t load a cd into the player. We don’t think there is a cd stucks in the player. The dvd player is a KEC brand. I figure it’s not factory. Do you have any ideas why our audio won’t work?

    Reply
    • Hey Jordan,
      I am sorry to say that I dont have any experience with the aftermarket DVD systems. I’m not going to be much help here. Unfortunately, with aftermarket systems there is no way to know how the installer wired them. Maybe they only transmit to headphones and not through the vehicle speakers. It’s impossible to know 😦 Sorry to disappoint here…

      Reply
  108. Heather

     /  April 24, 2015

    Im having the exact same issue with mine, but my set up seems to be factory. We’ve been working on it for months now, with no luck. If u find the solution, please let us all know! Thank you!

    Reply
  109. Starr Traylor

     /  April 28, 2015

    If a cylinder head goes out on a 2011 Chevy Traverse do u have to replace both of them? If so, what would happen if only the one that’s messed up gets replaced and not both.

    Reply
    • Starr,
      In my experience, there’s no problem just replacing one of the cylinder heads – no need to replace both.

      Reply
  110. Starr Traylor

     /  April 28, 2015

    so do u know what would make my engine go out after I get it done?

    Reply
  111. Barbara brown

     /  May 5, 2015

    Hi I have a 2009 Chevy Tahoe ltz when I touch the rear entertainment/ac console its warm I recently purchased it (2weeks ago) and I’m wondering is it suppose to be like that

    Reply
    • Barbara,
      It will get rather warm indeed. But, dont worry – it’s intended to withstand the extreme temperatures in your car! 🙂

      Reply
  112. Jen

     /  May 6, 2015

    Hi. I have a 2004 Tahoe. We have the original wireless headphones for the backseat, but my boys have trashed them. One doesn’t work at all, and the other one crackles. Besides that, the ear cushions have come off, so they aren’t comfortable even if they do work. I don’t want to spend the money to replace them, so I bought some wired ones from the store. When I plug them into the jack in the back, no sound comes out. I think it’s still trying to send the sound to the wireless headphones. I’m thinking this because I tested the wireless one that kind of works, and it was receiving the sound, but the new wired ones weren’t. How do I tell it to send sound through the wired phones? I’ve looked in the manual, and there’s no help in there.

    Reply
    • Hi there,
      THe wireless transmitter is always on, so there’s no “turning it on.” When plugging the wired headphones in the the jack in the back, they should just work automatically to whatever source you have the RSE set to. If not, there may be damage to the jack that will require it to be replaced. You may want to consider just buying inexpensive wireless headphones to solve this problem as it’s much easier than having the dealership check the RSE. THese days, wireless headphones are not that much more expensive than the wired ones. Here’s an example:

      http://www.audiovideo2go.com/chevy-tahoe-ultralight-2-channel-folding-ir-wireless-headphones/

      Reply
  113. Erika

     /  May 7, 2015

    I recently bought some headsets and a remote for my 2003 Tahoe Z71. Headsets seem to work fine but the remote control for the dvd player won’t work. It’s brand new and all and batteries are installed correctly but I’m guessing that I need some sort of code to program it or something that I don’t know of. I would appreciate it if someone could tell me how to have the remote control for the dvd player working. Thanks.

    Reply
    • Hi Erika,
      My guess is that you probably have an aftermarket system that the remote is not compatible with. If you buy the original remote that came with your vehicle, there are no codes to program it. It will just work as it’s the original remote that came with the vehicle (not a learning or programmable remote). But, you may have an aftermarket DVD system and not even know it (perhaps an invision system or an audiovox system). In this case, the headphones will certainly work for you, but the remote will not. To fix this problem, you are going to have to find out what type of DVD system you have. Check to see if there are any markings on the unit itself that may help us figure that out 🙂

      Reply
  114. Becky

     /  May 17, 2015

    I have a 2007 chevy suburban with the dvd and rear seat entertainment center. We bought used, so no wireless headphones. We have been using wired headphones in the rear audio jack, and its been working great, but it has now stopped working. When I plug them in, the rear speakers are automatically muted, but no noise is coming through the headphones. I’ve tried both jacks, it’s on dvd and the volume is turned up. It’s just frustrating because it has worked in the past! Any suggestions??

    Reply
    • That’s a good one! I don’t have an answer for you – but if you do figure out what happened, please let me know so I can pass the information on to the next person that asks! 🙂

      Reply
  115. Barbie

     /  May 21, 2015

    I have a 2008 Cadillac Escalade and had to purchase replacement headphones from the dealer. I can not get them to play any sound. Suggestions?

    Reply
    • There are a few easy things we should check that may resolve the problem with the headphones that aren’t working. Please pardon me if any of these steps sound silly – but sometimes it’s the simplest thing that can cause the headphones not to work 🙂

      * Please make sure that you try both channels on the headphone (there is a Channel switch on the side of the headphone) as your vehicle may be transmitting on either channel a or b. Using the wrong channel will cause intermittent sound issues.

      * Please make sure that users of the headphones are sitting in the rear seat of the vehicle with a clear line-of-sight to the DVD player. For security reasons, the headphones will not work in the front seat, or while outside of the vehicle.

      * Please check to see that the batteries in the headphones are inserted properly, and that they are charged. Sometimes improperly used batteries can cause malfunctions in the performance of the headphone. (it’s an easy thing to overlook!)

      * Please make sure the headphones are being worn properly – there is an IR receiver on the headphone to receive the signal from the DVD player. If this receiver is on the wrong side of the head, it will not have a clear line-of-sight to the transmitter, causing audio issues. Each side of the headphone has a letter to guide the wearer: “L” for left and “R” for right.

      * Please check that the volume on your DVD player (and on the headphones) is not turned all the way down.

      Reply
  116. Brandi

     /  June 3, 2015

    I have a 2010 Chevy suburban and my wireless headphones play on channel 2 but not channel 1 which is for the DVD player and what I want to listen to on channel 1 of the headphones… I am hoping it’s an easy fix maybe the kids pushed a button or something

    Reply
    • Hi Brandi,
      The channels on the headphones are suppose to tell the headphones which DVD screen to listen to if you have a dual screen model. So, if you have a screen behind the driver headrest, and another one behind the passenger headrest, the headphones need to choose which screen to listen to. This is why there is a channel selector. If you have just one DVD screen, then your system will always transmit on channel 2. There is no way to change which channel the vehicle transmits on – that’s hard wired into the car. 🙂

      Reply
      • Brandi

         /  June 3, 2015

        Ok thank you so much!!! Can you explain to me why my cousins xo vision wireless headphones won’t pair with it then? My thoughts were because of the channels but I guess not. We are going on a road trip and I only have 2 headphones so she was going to use hers for her kids but we can’t seem to get them to work in my car….

      • XO headphones should work as long as they are infrared. If they have a channel selector on the side, then try both the channels. If they don’t have a channel selector then they may have been programmed by the factory to the wrong channel. Remember that the headphones will only work in the rear seat – so if you are trying them from the front seats, they wont work for ya 🙂

        On Wed, Jun 3, 2015 at 5:36 PM, Chevy Headphones wrote:

        >

  117. Mandy

     /  June 4, 2015

    Hello, I have a 2011 traverse. My headphones work properly when watching a dvd. When I switch channels to listen to the radio I get no sound. Hoping there is an easy soultion to this and that I just haven’t pushed the right button. My nephew has decided he will not ride in my car until I get this fixed:). Thanks for your help!

    Reply
    • Hey Mandy,
      The channels on the headphones are suppose to tell the headphones which DVD screen to listen to if you have a dual screen model. So, if you have a screen behind the driver headrest, and another one behind the passenger headrest, the headphones need to choose which screen to listen to. This is why there is a channel selector. If you have just one DVD screen, then your system will always transmit on channel 2. The channel selector on the headphones is not meant to select between the radio and the DVD player.

      Reply
  118. Kimberly

     /  February 20, 2018

    I have a 2015 Yukon Denali with rear entertainment can not get the headphones to work and they was in the original package they only blink a red light, like it is out of range. We have replaced the batteries an still not working.

    Reply
    • Blink red? interesting – there should be no blinking going on. Do your headphones have a little switch on the side that says “CH. 1 / 2” or “CH. A/B” (a switch not a button). I am wondering if they accidentally sold you the headphones for the 2017 model Yukon, which is not compatible with the 2015 model. THe 2017 model headphone has a “scan” button which searches for the IR signal. The 2015 version doesnt scan, it just uses one of two available channels that you can select from – A or B (or 1 or 2 on some models).

      Reply
      • I am having the same problem with a 2015 Yukon Denali. Video works, remote works, but heaphones have a blinking red light. I can hear a “beep” when the channel button is pressed, but they do not ever connect with the RSE, and play audio.

      • Hey there, Andrew – sorry for the late reply. I’ve had a busy few days ! Is suspect that the dealership accidentally gave you the wrong headphones. The 2015 Yukon should not have a channel button on the headphones. There should be a switch that says “A/B” (or it may say “1/2”) . The 2017 and newer Yukons do have a channel button that you press. I suspect that the dealership may have put the 2018 headphones in your 2015 vehicles (the headphones themselves look almost identical, so they probably didnt realize that they are not compatible). You can see the headphones you need for your 2015 Yukon here:

        https://dvdheadphones.com/products/2015-gmc-yukon-wireless-dvd-headphone?rq=yr_2015~mk_gmc~md_yukon

    • David Garrett

       /  February 28, 2018

      The IR in the screen could have went out. Try the headphones in another vehicle if they work then it’s the it sensor in the screen.

      Reply
      • An easy way to test if the IR transmitter in your vehicles rear seat entertainment system has gone out is to look at it through the screen of your phone. While infrared is invisible to the human eye, our phone’s camera can see it and will translate it into a blinking light on the screen. It’s also a great way to test remote controllers to make sure they are transmitting the IR signal.

  119. Steven D

     /  March 3, 2018

    I have a 2016 Chevy Tahoe LTZ
    Can I hook up my kids Beats Wireless headphones to the rear entertainment system
    Please advise if you can
    Thanks

    Reply
    • Hi there – if you mean the BlueTooth beats wireless headphones, then no . The automotive entertainment systems use Infrared to transmit sound, not BluTooth. But , you can use the wired headphones – just plug them into the rear seat jack and they will work 🙂

      Reply
  120. Roy Guzman

     /  March 4, 2018

    Can I use 3 headset at a time for a DVD entertainment on a 2011 Chevrolet Traverse

    Reply
    • You sure can – the only limitation to the number of headsets being used is that they all have to be able to see the DVD player. The signal for the wireless sound comes from the DVD player, and if a user can’t see the signal source then the headphones wont work. So, for example, the heapdhones will not work from the front of the vehicle, or while outside the vehicle.

      Safe driving!

      Reply
  121. Cristie Lyons

     /  March 7, 2018

    Will any blue tooth headphones work with the 2009 Chevy traverse? If so, how do I connect them?

    Reply
  122. Allen F

     /  March 15, 2018

    I have a 2004 Chevy venture lt. I am frustrated because it clear as day has rca jacks underneath the radio. I plug anything into it and nothing happens. I can play dvds through the dvd player yes. But what is the point of the extra rca spot if I can’t hook anything else up to it. I’ve spent like $100 just on a hdmi to rca cord and a power inverter so I can hook up my Xbox or other things to it. But I have no clue on how to make it actually come through the screen and the audio through the speakers. Help me PLEASE

    Reply
    • You should be able to hook up video units to your RCA jacks. To do this you have to press the “source” button until you have the RCA jacks selected (I think something like “Track 99” shows up on the radio when that’s the case – but you may just have to press the source button until the RCA jacks work). Couple things to know: 1) You can’t just hook up sound to the RCA jacks – so an MP3 player or some kind of device that just has sound wont work. 2) The Jacks are activated when there is a “video ” playing – so you wont know if they work unless there is some kind of visual being transmitted to the jacks. So be sure to turn ON the X-box so the system “sees” it. and 3) a 2004 vehicle is 14 years old – it may just be that the jacks are no longer functioning. (sorry)

      Reply
  123. Amber

     /  March 15, 2018

    Can my kids watch a dvd with the headphones & I listen to a book over the speakers while driving? I can’t figure out how to turn off the movie on the speakers. Even when they turn their headphones on, it still plays over the main speaker.

    Reply
    • I’m not sure what kind of car you have,but you certainly can do this. It’s usually just a matter of setting the “source” for your car speakers. The source , in your case, is probably set to the DVD player, which is why you hear the movie through the speakers. But, if you change the source to the AM/FM or CD player, you’ll be able to hear that sound instead. 🙂 You can find more info about it in your owners manual too.

      Reply
  124. Laura Mancuso

     /  March 15, 2018

    Hello, my name is Laura. I bought a used 2007 tahoe. It has the stock entertainment system installed. I am having trouble with the DVD player, particularly the rear DVD screen. It works fine when I insert the DVD and begin playing but when I shut off the car and turn it back on the DVD picks up where we left off on the front screen but the back screen doesnt play at all. I have tried the remote and the buttons below on the back of the center console. Please tell me how to fix this. Mu daughter make me start the movie over and find the place where they left off everytime we get back in the car.

    Reply
    • Laura,
      Well you are not going to be happy to hear this, but… that’s just a limitation of the DVD player. Unfortunately, it will not pick up where you left off in the rear seats. This issue was resolved in the newer iterations of the DVD player, fortunately. Sorry for the disappointing news… 😦

      Reply
  125. 2018 chevrolet traverse dealer installed rear entertainment dvd system. There’s no front control so i have to climb back to turn it on and off all the time . Is this normal? Also, it randomly turned off and took forever to get it back on?

    Reply
    • Just wondering if it has to be synced?

      Reply
      • Unfortunately, this is normal for a “dealer installed” system. These systems are completely independent from the vehicle and are not intended to be “synced” with the front DVD system. You must have an original factory installed DVD system to be bale to control it from your factory radio/navigation system. The dealer will sometimes install an aftermarket option for you to try and increase the value of the vehicle – or it’s appeal to customers. While these units are often very useful and functional, you wont be able to control them from the front seats.

        Sorry for the disappointing news!

  126. Amy

     /  March 19, 2018

    Would 2009 Cadillac Escalade infared wireless headsets and dvd remote be compatable with my 2004 Yukon Denali entertainment system?

    Reply
    • Amy – Yes annnnnd no. 🙂

      The headphones are interchangeable on the 2009 Escalade and 2004 Yukon. BUT the remote is not. The remote actually looks identical, but the programming is different.

      For the 2004 Yukon (any trim level) you need the following DVD remote:
      http://www.audiovideo2go.com/2002-2003-2004-2005-2006-gmc-yukon-rear-seat-dvd-remote-control/

      For the 2009 Escalade, you need the following DVD remote:
      http://www.audiovideo2go.com/2007-2013-cadillac-escalade-dvd-remote-control/

      Remember, this only works for the original factory installed entertainment system. If you have an aftermarket system (invision, AudioVox, etc) these remotes wont work for you – they are not “learning” remotes. They are the original factory remotes that came with your car. The easiest way of knowing if you have a factory installed system is to check your owner’s manual and compare the system in your manual to the one in your car – they should match.

      Reply
  127. Alan Anderson

     /  March 19, 2018

    Would headphones and remote from a 2007 Saturn, work in my 2008 Tahoe?

    Reply
  128. Josh

     /  March 19, 2018

    How many headphones can you connect at one time I have six kids?

    Reply
    • The headphones use infrared light to transmit the data needed to produce sound. They are not “connected” , just like your radio is not “connected” to the radio station. It just picks up the signal being transmitted. How many radio’s can be “connected” to a radio station? Well – as many as are in range! Same thing with the headphones. You can “connect” as many as can see the infrared light being transmitted by the DVD screen. If all 8 kids can see the DVD player, than all 8 can use headphones. It’s important to remember that the headphones will NOT work where the DVD screen can not be viewed (like from the front seats, or from outside the car).

      Reply
  129. roshnir

     /  March 23, 2018

    Hi! I’m in a newish GMC Yukon XL rental. Put a dvd on and it’s playing a dvd for the kids in the back, but the sound is playing on the car’s regular sound system. Is there any way to for the kids to get their sound through their (wired) headphones so my husband and I can listen to an audiobook in the front?

    Reply
    • Once you play the DVD , you can change the function of the front screen to the radio or whatever other function you want to use. The DVD sound only comes through the car speakers when you have the front screen set to play the DVD. If you change it to radio control it’ll continue playing the DVD in the back seats, but the front screen will control the radio (and the speakers will follow suit as well). I hope that helps! 🙂

      Reply
  130. scott kline

     /  March 25, 2018

    HOw do u sync digital audio headphones to a suburban
    Thanks

    Reply
    • The 2017 and newer Suburbans come with a new “digital IR” headphone. This headphone is not compatible with the older model of Suburbans (and older model headphones are not compatible with the new Suburbans 2017 on). To use the headphone, just put batteries in, sit in the rear seat, play a DVD, and press the “Channel” button until you lock onto the IR signal . That’s it – still as easy as the old headphones 🙂

      Reply
    • For others that may read this post- I just want to be clear that we are talking about the new digital IR headphones that look like this: http://www.audiovideo2go.com/2017-2018-2019-chevrolet-suburban-digital-headphones/

      Not the old headphoens that are used on 2016 and older Chevy Suburban’s

      Reply
  131. scott kline

     /  March 26, 2018

    Thank you!! Mine is a 2015 though. The battery light comes on and flashes. It never locks on. Any thoughts??

    Reply
  132. Laura Mancuso

     /  March 26, 2018

    Hey does anyone know how to fix the back screen when you are playing the dvd and shut the car off and turn it back on? According to a manual I found on line it says u have to turn the screen back on with the remote. The dvd is playing on the front screen but not the back. I tried the remote and changed the batteries. I was going to buy a new remote but I noticed the red lights above the player in the back are dim and sometimes not on at all. Please help. I have to start the movie over again everytime I get in the car. Therefore my daughters are driving me crazy about it!!!!!

    Reply
  133. I’m sorry to say that one of the limitations of the DVD player is that everytime you turn the car off, the DVD starts over again. It’s a little frustrating.

    If you are not sure if your DVD remote is working, there is an easy trick to figuring it out. Just point the remote at your cell phone camera and press any button on the remote – if the remote is working you should see an infrared LED light up on the remote.

    Hope that helps point you in the right direction!

    Reply
  134. Jeanette McGhee

     /  March 30, 2018

    I have a 2017 tahoe, it came with 2 sets of headphones. Can a third pair be hooked up?

    Reply
  135. Nicholas Baker

     /  April 1, 2018

    Have a 2004 chevy tahoe z71 with rse and six disc CD player owners manual says it came with two wireless headphones. However I am the third owner of this vehicle and there were no headphones with vehicle when I purchased it…. found lots of universal or headphones wondering if they would work and how?

    Reply
    • Hey Nick!
      Yes indeed there are a lot of headphone selections available for your vehicle. You can see a wide variety of heapdhones here:

      http://www.audiovideo2go.com/tahoe-headphones/

      There are aftermarket “universals” and there are the original “OEM” versions. Personally, I always recommend the aftermarket ones because they are a lot cheaper. They work just as well, and you wont feel bad replacing them when the kids invariably lose them (or break them). The only caution I would have is to still buy the headphones from an automotive source (like the site I linked to above). You want the headphones to be automotive grade – the last thing you want is to get back into your car after a long day at Disney World only to find that your non-automotive grade headphones had melted in the summer heat 🙂

      As for “programming” that should be done for you by the seller. Just sit in the car (be sure to sit in the rear seat as the headphones dont work in the front seats) and you will be good to go. There isnt any “syncing” or “pairing” needed like Bluetooth headphones.

      If you have any questions dont hesitate to let me know – I know this stuff can be confusing!

      Reply
  136. Andy

     /  April 4, 2018

    I have a 2018 gmc yukon slt with the overhead dvd it came with 2 sets of factory headphones. I want to add a 3rd headset and order gm part number 84255131. What will I have to do for this new set to work with my factory dvd

    Reply
    • Andy,
      All you have to do is buy one of the headphones, put batteries in, sit in the rear seat (they wont work up front), play a DVD, turn the volume up, and press the “channel selector” on the headphones to select the proper infrared channel.

      That’s it – nothing special. THe headphones already come programmed to work for you. 🙂

      Reply
  137. Susan Noe

     /  April 4, 2018

    Can wireless Beats headphones pair to listen to a movie on the rear entertainment system on my 2018 Tahoe?

    Reply
  138. Gilberto

     /  April 8, 2018

    I have a 2011 Suburban that the back entertainment system does not give out the infrared signal to headset. There are no red lights in the infrared bar that show. How can I fix this issue??? T

    Reply
    • Remember that the infrared light is invisible to the human eye, so you wont be able to see it. An easy way to check whether the transmitter is working or not, though, is to look at the transmitter through your camera phone. The camera phone will pickup the light. Here is an example :

      If the LED’s really are broken and your transmitter isnt working, the only way to fix it would be to take the car into a dealership for service. They are probably going to have to replace the entire DVD screen ceiling unit (they are mechanics, not electrical engineers – they are not going to take the DVD screen apart and solder components on).

      Sad news indeed – sorry. 😦

      Reply
  139. Crystal

     /  April 12, 2018

    We have a 2013 Chevy Traverse. It came with three sets of headphones but we have four children. Can we purchase another set that will work with the car or is three the limit? Also, where would you recommend we buy these?

    Reply
  140. Barbi Johnson

     /  April 16, 2018

    Hi I really need some help. I bought a 2013 Suburban that has a DVD player but I didn’t get headphones. I’ve now bought 3 different types of headphones, but I can’t get any of them to work with my DVD player. Can anyone tell me what I’m doing wrong or where I can buy headphones that won’t cost me an arm and a leg? Thanks!

    Reply
    • Barbi,
      I think I can help! When you use the headphones, are you sitting in the front seat or are you sitting in the rear seats? The headphones wont work up front.

      Make sure that you have the volume on the headphone and the DVD player turned up too – that’s an easy one to overlook 🙂

      Here is a great option for inexpensive replacement wireless headphones for a 2013 Chevy Suburban:
      https://dvdheadphones.com/products/2013-chevrolet-suburban-wireless-dvd-headphone?rq=yr_2013~mk_chevrolet~md_suburban

      Of course – before you spring for a 4th pair, you should probably figure out what’s wrong with the sets you have! If you have a link to the website where you purchased them, let me know so I can take a look and make sure they are compatible with your vehicle. (also let me know whether you are following my tips above).

      Leasexpert.

      Reply
  141. Mona Gilliland

     /  April 21, 2018

    We bought a 2009 Tahoe with a DVD player. The headphones and remote were missing. Are standard blue tooth headphones compatible?

    Reply
  142. Christine

     /  May 20, 2018

    Brand new Suburban. Watching tv in the back, and all of a sudden all the headphones stop working and they have a red light flashing. How do I fix this?

    Reply
  143. Kelly

     /  May 22, 2018

    My 17 tahoe 3rd row headphones won’t give sound. New batteries. Tried both channels. Power light is on. Turned up volume etc. the ones in the 2nd row work fine.

    Reply
    • Kelly,
      Unfortunately you may have the wrong headphones. The original 2017 Tahoe headphones dont have a “channel switch.” Instead they have an IR “Scan button.” The older headphones for Tahoe’s wont work on the 2017 and newer Tahoe vehicles. You are going to need a “DIgital IR” headphone like this one:

      http://www.audiovideo2go.com/2017-2018-2019-chevrolet-tahoe-digital-headphones/

      They are a lot more expensive than the older heapdhones, unfortunately. But – I think that was part of the point. Looks like dealerships were getting tired of getting beaten up on eBay 🙂

      Reply
  144. Can I hook up my own headphones (specifically bluetooth) to the DVD player?

    Reply
  145. My used 2005 Uplander came with 2 headphones & a remote which thrilled my 2 great-granddaughters. Sad to say I left them (not the kids) in the van when I went to the carwash and didn’t realize they were missing till days later. Now I have 4 great-grandkids and I’d like to get 4 headphones and a remote. Is that possible? Will 4 work?

    Reply
    • hah, loved your post! So glad you didn’t leave the grand kids at the carwash! 🙂
      To answer your question – you can definitely use 4 headphones without any issue. You can buy them from websites like this one:

      http://www.audiovideo2go.com/uplander-headphones/

      These will work for you without issue and wont interfere with one another. Also – they dont cost you an arm and a leg, so you wont feel so bad about forgetting the last pair!

      Reply
  146. John

     /  May 26, 2018

    I have a 2008 suburban that was purchased used. We purchased new headphones for the RSE. The system worked for a bit then quit. The headphones will not work nor will the headphone jacks in the back of the console. (Maybe I’m not working the headphone jacks correct). The remote we have does work. Could it be the IR transmitter? If so what is the fix and how to diagnose? The failure did coincide with a full replacement of the rear hatch remote open/close/ lock system. Any possible connection?

    Reply
    • Yikes- if the headphone jacks also dont work then it seems like something must have gone horribly wrong. Unfortunately, fixing a DVD player’s electronics isn’t like repairing the mechanics of the vehicle. I’ve never had success in fixing just the IR transmitter. Normally, the suggestion at that point would be to just replace the DVD player all together (or get an aftermarket system like Invision headrest DVD players). But, since you were just at the dealership getting the rear hatch remote to work, why not take it back in and let them know what happened. I’m not sure both are related, but it may be a good idea to let the dealership convince you otherwise! 🙂

      Reply
      • John

         /  May 29, 2018

        Is it possible for the remote control to work correctly through the rear seat overhead console while the IR transmitter to the headphones is not working?

  147. Yes it’s definitely possible – the IR transmitter and IR receiver work on two different circuits.

    Reply
  148. Maranda Hernandez

     /  June 1, 2018

    Can you use any Bluetooth headphones to pair with a 2015 Tahoe? Do they have to be the Chevy ones?

    Reply
  149. Nancy

     /  June 9, 2018

    I have ir headphones from a 2013 Chevy suburban that I want to pair with 2017 Chevy suburban DVD player. How do I do it?

    Reply
    • Nancy – I’m so sorry to report that the 2013 Suburban headphones are not compatible with the 2017 Suburban. In 2017 (and newer model years) the headphone frequency was changed. You will need the new “Digital infrared” headphones, which you can see here;

      http://www.audiovideo2go.com/2017-2018-2019-chevrolet-suburban-digital-headphones/

      These are the only type of headphone that will work for you – no other heapdhone will work. Many people dont eralize this change happened, and they are still selling the older headphones (which are much less expensive) for the 2017 vehicles – but this is a mistake.

      Sorry for the disappointing news!

      Reply
  150. Danielle

     /  June 21, 2018

    Hello! We are trying to connect a new set of headphones to a 2016 suburban. It was purchased used and did not have the original sets. I can’t seem to get it to connect. How do I get the new set to work?

    Reply
  151. Casey

     /  June 23, 2018

    Does the 2014 chevy traverse LTZ have rear infrared headphone sensors?

    Reply
    • If you have the optional rear seat entertainment system (DVD screen) then you will have rear set infrared transmitters . The transmitter is located in the DVD flip down screen, and the”sensor” will be in the wireless headphones.

      Reply
  152. Are the key audio wireless headphones compatible with my 2011 Suburban DVD player?

    Reply
  153. chalktalkwithmommaphelps

     /  June 27, 2018

    I am trying to connect wireless headphones in my 2010 suburban and it’s not working. The red light is on but all I hear is static. Can you help?

    Reply
  154. Max Sallman

     /  June 28, 2018

    I bought a 2008 Chevy Suburban and it didn’t come with head phones. I have tried regular headphones and they don’t work. What else could I try?

    Reply
  155. chris irvin

     /  July 8, 2018

    Can I use wireless bluetooth headphones for the entertainment system in my 2014 chevy Tahoe

    Reply
  156. Rachel

     /  July 13, 2018

    I have a 2016 Tahoe and the earphones won’t work. I’ve replaced the batteries and they still won’t work. What should I do?

    Reply
    • Hi Rachel! Make sure you are sitting in the rear seat – the headphones wont work up front. And try both channels on the headphones (there should be a channel switch on the side that says 1 / 2). If the dealership sold you a headphone set that has a Ch. Button instead, then they sent you the wrong headphones (those are for the 2017 and newer model year). Also, make sure the volume is turned up on the headphones AND the DVD player 🙂

      Give it a shot and see if any of that works for you! And dont hesitate to visit your local dealership – it’s their job to help you get acquainted with your car!

      Reply
  157. Nicola Parker

     /  July 22, 2018

    Can I have more than 2 headphones connected to my 2012 suburban lzt? If so, am I able to use 4 at the same time?

    Reply
    • You sure can! The only limit is the number of people that can see the DVD screen. The headphones only work when you have a direct line of sight to the DVD screen. If a user can not see the screen, then they can not hear the sound.

      Reply
  158. Lori Sanford

     /  August 5, 2018

    Is it possible to hook wirelessly to your iPhone to listen to music on the headphones?

    Reply
    • THe wireless rear seat entertainment headphones use a special infrared signal to receive the wireless sound. This infrared signal is transmitted by the DVD screen. It’s not a bluetooth or radio frequency headphone. They were only intended to be able to hear the DVD sound, unfortunately. Sorry for the disappointing news 😦

      Reply
      • Lori Sanford

         /  August 6, 2018

        Thank you for your response! It was very helpful! 😊

  159. Hi! I hope you are still available for questions! We recently purchased a 2011 suburban and my question is regarding headphones / entertainment system. If the headphones are on, are the adults able to listen to an iPod or other form of music at the same time? I know I did in my 2004 Tahoe but can’t seem to figure it out on the newer car. Car rides are good for kids, but I don’t want to be musicless! Please help 🙂

    Reply
    • You definitely can listen to a different “source” up front while the kids use their headphones in the back. That way you dont have to listen to the same DVD over… and over… and over ….and over..

      I hope that helps! What can I say except you’re welcome! (now try and get that out of your head 🙂 )

      Reply
  160. Billy

     /  August 31, 2018

    I have a 2011 Chevy suburban with dvd and I just bought a 2017 Chevy suburban will the headphones and remote work with the 2017 as it doesn’t have any headphones or remote

    Reply
    • Hi there! I hope youa re having a wonderful labor day weekend 🙂 Unfortunately, the 2017 Suburban uses a different headphone frequency than the 2011. I think GM did this to try and sell more headphones! You are going to need the following “Digital IR” headphones:
      http://www.audiovideo2go.com/2017-2018-2019-chevrolet-suburban-digital-headphones/

      These have a “Channel Sync” button instead of a “1/2 Channel” switch. It’s a new technology. But, the good news is that they will work perfectly in your factory installed 2017 Suburban.

      Reply
  161. Brad Howland

     /  September 2, 2018

    I have a 2014 Chevy traverse. My issue is the headphone for the rear entertainment system only work on one side. I’ve tried new batteries in both and they still only work on one side. Any suggestions?

    Reply
  162. Bernadette Tobias

     /  September 5, 2018

    I just bought a 2017 Tahoe with the rear entertainment system. I can get it to play movies with sound coming from the speakers, but I can’t get any audio from the headsets. I was given 2 pair of NEW aftermarket headphones with it. I get a high pitched buzzing on both channels. It said on the package that channel A is 2.8MHz R and 2.3 MHz L. Channel B is 3.8 R and 3.2MHz L.
    Any suggestions?

    Reply
    • Sorry for the late reply! I was away on a much deserved vacation 🙂 (well I’m retired, so every day is a vacation – but sometimes it’s nice to pretend like I am going on a real vacation!).

      The 2017 Tahoe switched Infrared technology so that the old headphones no longer work for the new Tahoe’s. The only headphone that will work for you is the following:

      http://www.audiovideo2go.com/2017-2018-2019-chevrolet-tahoe-digital-headphones/

      I have not been able to figure out the technology on that headphone tech just yet. It doesnt seem to use a specific IR frequency – it seems that each vehicle has a random modulation, and the headphones “scan” for the IR frequency. This prevents people from being able to copy the headphones, which is what happened with the older models. There are a lot of aftermarket headphones now available for the old style headphones. That’s going to be a lot harder to do for the new style. That’s going to mean higher prices for customers, unfortunately….

      Reply
      • Bernie

         /  September 10, 2018

        Thanks for getting back to me. I looked at some of the comments on that page and it seems that in 2017  they switched from IR to digital. I called the company who sold the headphones the dealer gave me doesn’t really know anything about it. I have a call into my dealer where I bought the vehicle and waiting for him to call me back. I am sure not that the problem is that I need the digital phones. Thanks again for being there.

      • Bernie,
        Yes you are absolutely right! The issue is the “Digital headphones.” This is causing a lot of confusion for the dealerships as they have not yet caught on to this problem. The headphones look EXACTLY the same – except one set is digital and the other set is analog, and there is a button on the side to search for the channel instead of an A/B channel switch.

        I wouldn’t rely too much on the dealership in this case – they are not always up-to-date on the technology in the vehicles (they are better with the sales and servicing than with using the infotainment system)

  163. Bernadette Tobias

     /  September 11, 2018

    I heard back from my Used car dealer and he agreed right away that the IR phones would not work and told me to go to the nearest Chevy dealer and order 2 new pair and he would pay for them. I did that and he paid them over the phone. Will have the new ones in a week or so. Thanks again for helping to clear up a confusing situation.

    Reply
    • Dawn

       /  April 11, 2019

      Do you have to do anything special for them to work?

      Reply
      • You need to be sure to sit in the rear seat (they wont work from the front seats). Also, try both channels on the heapdhones – there is a little switch on the side that should say A/B or 1/2 . Aside from that, they should work just like a plug-in headphone works when you plug it in 🙂 If you have a 2017 and newer GM vehicle you do need to get the “DIgital Headphones” which are NOT compatible with the earlier model vehicles. So, if you bought headphones that say they are compatible with 2002 to 2018 GM vehicles, they are lying. The headphones for 2017 GM vehicles are NOT compatible with 2016 and older models.

        Check your owner manual for details on how to use your entertainment system too – it may have some great tips ! 🙂

  164. Brandon Horton

     /  September 14, 2018

    I have a 2016 Tahoe bought it used. Owner lost the headphones. Dealer gave me set from a 17 suburban can not get them to work in Tahoe. Work perfectly in Burban. Red light on the side just flashes tried to push channel button. Makes a noise in the headphones but no audio any ideas. Is there a setting I’m missing?

    Reply
  165. Jason

     /  October 15, 2018

    I have a 2108 Suburban that are missing the headphones for the oem dvd entertainment system. My question is, are the headphones IR in these vehicles?

    Reply
  166. Debbie

     /  October 17, 2018

    Will I be able to listen to the radio in the front seats while a DVD movie is playing in the back seats. This is for a 2017 Chevy Tahoe

    Reply
  167. David

     /  December 21, 2018

    2011 Suburban only left audio channel works in wired and wireless headphones. What would be a solution?

    Reply
    • Yikes – if only the left audio works in BOTH the wired and wireless that means that either the audio balance on the audio system is set to favor the left over the right (this is a setting in your audio system), or that the entertainment system itself is damaged. There’s no fix in that case, you’ll need to get it replaced (sorry)

      Reply
  168. Vito

     /  December 26, 2018

    I had a ‘13 suburban and just traded it in for a 2018. We had purchased 4 additional headsets for the 2013 so we planned on using them in the 2018 but they don’t connect… HELP!

    Reply
    • Congratulations on the new 2018 Suburban! It’s a great car and I think you are going to love it. Unfortunately, the headphones for the 2018 SUburban are NOT compatible with the 2013 Suburban. GM changed the headphone frequency so that they can start charging you more money for the heapdhones (as companies do!)

      You will need these new “Digital IR” heapdhones if you want an infrared headphone that will connect to your vehicle:

      http://www.audiovideo2go.com/2017-2018-2019-chevrolet-suburban-digital-headphones/

      This is the ONLY headphone style that will work (it MUST say “digital ” on the headphone – if it is blank, or says something else, it wont work for you). The headphones with the one or two switch will also NOT work.

      I hope this helps point you in the right direction! Drive safely!

      Reply
  169. I bought a new 2018 Yukon a few weeks ago. I bought IR infrared wireless headphones 2 channel from Amazon. I needed 2 additonal ones than the 2 that came with the vehicle. They do not work. Any ideas?

    Reply
  170. KO

     /  January 11, 2019

    Hi, leasexpert – just bought a 2012 Suburban LTZ and the headphones are a wreck: one is broken at the crown, another has disconnected wires and the third is, well, a bit grungy.

    Do I have to purchase specific headphones – like the ones I see in the links above or referenced in comments here – or can I use any Bluetooth-ready headphones? Sure I’ll have more questions once I get the peripherals figured out 🙂

    Reply
  171. Breea Harmon

     /  January 21, 2019

    In my 2016 you can only hear the DVD player through the vehicle speakers. Is there a way to get them play through wireless headphones? It’s weird because my vehicle came with some headphones and they turn on but you can’t hear through them.

    Reply
    • Breea, Great question! I’m not sure what kind of 2016 you have, but in most GM vehicles the infrared wireless transmitter which transmits the wireless sound is ALWAYS on. There’s no need to “turn it on”. To get the headphones to work, all you need to do is put batteries in the headphones, sit in the rear seat, turn the headphones on, and play a DVD. If your headphones have a “channel selector” that says “1/2” or “A/B” then you may need to flick that to both channels to see which one your vehicle is transmitting on. The headphones wont work from the front seats.

      If the headphones are still not working, then there may be something wrong with the IR transmitter in the DVD screen. That’s going to require a trip to the dealership to resolve, unfortunately.

      Reply
  172. Roger Palacio

     /  January 23, 2019

    How add/pair new headphones to my 2018 Yukon dvd system.

    Reply
    • Roger,
      the 2018 Chevy Yukon uses headphones that are a little unique. Instead of the old analog IR headphones, it uses “digital IR headphones.” You can see an example here:

      http://www.audiovideo2go.com/yukon-and-yukon-xl-and-denali-2017-2018-2019/

      To get these to work, you need to:

      1) Sit in the rear seat (they wont work up front)
      2) Put batteries in the headphones (yeah – they need batteries)
      3) Turn the headphones on
      4) play a DVD or BluRay
      5) Turn the volume up on both the headphones and the movie (wont be able to hear anything if the movie is set to mute! 🙂 )
      6) Press the “CH.” button on the side of the headphone to let the headphone search for the IR signal.

      That’s it! 🙂

      Give it a shot !

      Reply
  173. Dan Long

     /  January 23, 2019

    Hello I’ve got a 2018 new Tahoe the headphones were missing for the DVD player the dealer sent me a new set but cannot get to work with the DVD that’s in the car.

    Any thoughts

    Reply
  174. Dave

     /  January 28, 2019

    I’ve got a 2017 suburban , it’s got 4 wireless headphones , can I purchase 2 more and have 6 people listening at the same time ? Thanks

    Reply
    • Great question. It’s a common misconception that the headphones “connect” to the system like a Blutooth headphone. This is not the case. The headphones simply receive broadcast infrared signals – it’s completely passive. This means there is no limit to the number of headphones that can receive the wireless sound. The only limit is whether or not the wearer of the headphone has a direct line of sight to the entertainment system where the infrared transmitters are. Infrared is light based (like your TV remote signal) so if it is blocked, the headphones will not work. For example, the headphones do not work from the front seats because the IR transmitters dont point that way. The headphones also wont work if the user is laying down on the seat, or outside the vehicle.

      Another thing to remember is your 2017 Suburban uses DIGITAL IR headphones. THese are NOT (I repeat NOT) the same headphones as the 2016 and older Suburban. Yes, they look SIMILAR, but they are not the same. You can’t use the older headphones on the newer Suburbans. You need these headphones:

      http://www.audiovideo2go.com/2017-2018-2019-chevrolet-suburban-digital-headphones/

      These “digital IR” headphones are the ONLY ones that will work for you. If anyone tries to sell you cheap “universal” ones, they have no idea what they are talking about. Probably 80% of the questions I have from 2017 and newer Chevy/GMC owners is about buying the universal headphones and wondering why they dont work. 🙂

      Reply
  175. Rachel Stump

     /  February 11, 2019

    What after market headphones are compatible with my 2018 chevy suburban rear entertainment?

    Reply
    • There are *NO* aftermarket headphones compatible with the 2018 Suburban. In 2017 GM switched to a new proprietary infrared signal (their so called “Digital IR.”) This is NOT compatible with the older vehicle models. It is not universal. And no aftermarket headphone manufacturer has figured out how to crack their IR frequencies. The ONLY compatible headphone i the original GM headphone that looks like this:

      http://www.audiovideo2go.com/2017-2018-2019-chevrolet-suburban-digital-headphones/

      (they MUST say “Digital” on the ear piece. If they are blank, then they will be the older headphones for 2016 and older GM models).

      I hope this helps!

      Reply
  176. Rena

     /  February 22, 2019

    I have a 2015 Traverse and need the headphones and remote. Problem is I have 4 kids, will 4 sets of the bluetooth headphones connect to the rear entertainment system?

    Reply
    • Rena,
      Great question! Yes indeed you can actually use up to 8 headphones at a time. You need Infrared headphones like these:

      https://dvdheadphones.com/products/2015-chevrolet-traverse-wireless-dvd-headphone?rq=yr_2015~mk_chevrolet~md_traverse

      Using them is easy as the above come programmed to work automatically for all GM vehicles (icluding your 2015 Traverse). You just have to put batteries in, sit in the rear seat (this is important since the headphones will not work in the front seats for security reasons), and make sure you try both channels on the headphones (there is a little switch on the headphone to change between channel A and B).

      You’ll be able to finally drive on that road trip in peace 🙂

      Reply
  177. Carl Garrison

     /  February 22, 2019

    I recently bought a 2018 Tahoe from a dealer. It has the rear entertainment system but after I got home noticed that the back seat remote and wireless headphones were not there. The dealer ordered it for me. The remote works but the headphones don’t. It has new batteries and set on the right screen but no volume. Does this new set of headphones need to be “paired” to my truck?

    Reply
    • Carl,
      In 2018 GM changed the headphone technology in their vehicles. Many dealerships have not yet caught this change. It’s mostly because the headphones look almost identical except for two big changes:

      1) The headphone ear pieces are not blank. Instead, they say “Digital Audio” or something of that nature.

      2) Instead of a “channel switch” that says 1/2 or a/b , the headphones have a button that says “CH.” That button “locks” on to the signal in the car.

      I am guessing that your dealership probably sent you the wrong headphones. The ones you need should look like this:

      http://www.audiovideo2go.com/2017-2018-2019-chevrolet-tahoe-digital-headphones/

      If that is indeed what your dealership sent you, then do remember a few things:

      1) Sit in the rear seat (the headphones wont work up front)
      2) Make sure the headphones are worn properly – left ear piece on left ear. Right on right ear. Otherwise, the IR receiver will not be pointed at the DVD screen.
      3) Press the “CH.” button on your headphones to let the headphones “lock” on to the right IR signal.
      4) Make sure to put batteries in (I know I know… but I have to ask)

      Hope that helps point you in the right direction!

      Reply
  178. we have a 2007 Chevy suburban and we need to by new wireless headphones. do any headphones compatible with 2007 suburban work?

    Reply
  179. Chris

     /  February 27, 2019

    Just purchased 2016 Cadillac Escalade

    The headphones that came with the truck say Cadillac and have the emblem
    But when then DVD player is running the headphones just blink with no souls from the 🎬movie when I press the side button I hear a noise like it’s changing a channel but never gives and audio from the 🎬movie

    Reply
  180. Jodi Behrens-Stark

     /  February 27, 2019

    The IR headphones in my 2016 chevy Tahoe only work if the screen is up. If the screen is down so you can view the movie the headphones stop working! This is a new issue. What the heck?

    Reply
    • Great question! Make sure that the Rear Seat Audio system is turned on – there should be a button that looks like a power button located near the rear seat climate controls. That’s the only thing I can think of that’s causing the issue. Once turned on, you’ll need to make sure the DVD is selected as a source for the rear seat audio system.

      Try it out and see if that works!!

      Reply
      • Jodi Behrens-Stark

         /  February 27, 2019

        I don’t have a power button on the rear console

      • Jodi Behrens-Stark

         /  February 27, 2019

        and now I can no longer see the movie on the rear screen but I can see it on the front console

      • Try the power button that is on the oval BluRay remote (open the rear seat screen and press the power button on the remote). Maybe turning the system off and on will reset whatever setting is messing it up.

        The Rear Seat wireless headphones should always be receiving a signal. I’m wondering if the “source” selected for the rear seat audio is set to something other than the DVD player. These should be a “Media” button on the remote control you can press to scroll through the different media options. See if that helps get you back to the “DVD” option that may have the sound you need for the wireless headphones.

  181. Lisa

     /  February 27, 2019

    Headrest DVD players factory installed by gmc. However, the headphones are constantly static no mater location. Please advise

    Reply
    • Sounds like the headphones may be on the wrong channel. THere should be a channel switch on the headphones that you can change from A to B (or 1 to 2). Make sure you are sitting directly in front of the headrest DVD system you want to listen to. Lastly, make sure the batteries are fully charged.

      Reply
  182. Courtney Anderson

     /  March 2, 2019

    Just bought a used 2016 Chevy suburban. It came with the wireless headphones for the entertainment in the back. But I can’t seem to get them to work. I have replaced batteries in both headphones, and can’t seem to get them to pick up the audio from the DVD player. How do I do this? Thank you in advance.

    Reply
    • Courtney,
      There are a few easy things we should check that may resolve the problem with the headphones that aren’t working. Please pardon me if any of these steps sound silly – but sometimes it’s the simplest thing that can cause the headphones not to work 🙂 Thanks in advance for your patience!

      * Please make sure that you try both channels on the headphone (there is a Channel switch on the side of the headphone) as your vehicle may be transmitting on either channel a or b. Using the wrong channel will cause intermittent sound issues.

      * Please make sure that users of the headphones are sitting in the rear seat of the vehicle with a clear line-of-sight to the DVD player. For security reasons, the headphones will not work in the front seat, or while outside of the vehicle.

      * Please make sure the headphones are being worn properly – there is an IR receiver on the headphone to receive the signal from the DVD player. If this receiver is on the wrong side of the head, it will not have a clear line-of-sight to the transmitter, causing audio issues. Each side of the headphone has a letter to guide the wearer: “L” for left and “R” for right.

      * Please check that the volume on your DVD player (and on the headphones) is not turned all the way down.

      Hopefully that resolves the issue! 🙂

      Reply
  183. Ashley J Shade

     /  March 3, 2019

    Hello, we just bought a 2007 GMC Yukon and it did not come with the RSE headphones. Can I go buy any brand of 2 way channel headphones or do they have to be through GM?

    Reply
  184. Hunter

     /  March 7, 2019

    I have a 2015 Suburban LTZ. We have several passengers and rather than having everyone use the wireless headphones (we don’t have enough), how do I play the DVD sound through the car speakers and not the headphones?

    Reply
    • Hey Hunter, Your vehicle should have a rear seat audio system. You have to set the source to the DVD player, and it’ll play through the speakers. You can also set the radio up front to “source” to the DVD player instead of the radio station (or CD or XM radio)

      Reply
      • Hunter

         /  March 8, 2019

        Thank you. Finally figured it out. Much simpler than I was making it out to be.

  185. Michael Murray-Smith

     /  March 9, 2019

    Will the headsets from a Chevy surburban one year work on the next year’s model?.

    Thanks for your time

    Reply
  186. Leif Calvin

     /  March 9, 2019

    How do I turn off the RSA system in a 2011 Chevy Avalanche?

    Reply
    • The RSA control is located between the driver and passenger seat and is accessible to the rear seat passengers. There is a power button right on the RSA, in between the climate control for the rear seat passengers (accessible by the rear seat passengers)

      Hope that helps point you in the right direction!

      Reply
  187. Shannon Rhodes

     /  March 14, 2019

    My headphone worked great for five years. All four of my headphones started having static all at the same time. The movie plays on the DVD screens. I can get sound out of the stereo and the headphones, but the headphones have enough static to be annoying, but I can still hear the audio of the movie through the static. I have the L & R sides of the headphones on properly. The volume is turned up on the headphones and the stereo. I am in in line with the inferred unit sitting in the seats. I have tried both channels on the headphones one channel doesn’t have any sound at all. I turned on the display on the back of the center console located in the second row seating to show DVD. With my camera I tested the IR unit and it has four IR lights lit up. Two on each side of the IR display window. Does it need to have four IR lights on each side of the IR display window? Does the stereo needs to be on a specific channel? What am I missing?

    Reply
    • Looks like you are doing everything right! Remember to make sure the rear seat audio system is turned on (this is the contorller, usually located between the two front seats where the AC controls are for the rear seat passengers). Sometimes if the rear seat audio system is turned off, the audio on the DVD player may not come through too clearly. Other than that, you’ve done it all! There may just be something wrong with the infrared transmitters – maybe a loos wire or something. That may require a trip to the dealership, unfortunately. Sorry about that !

      Reply
  188. Adalberto Rodriguez

     /  March 16, 2019

    How many headsets can we use in our 2013 Tahoe?

    Reply
    • There is no limit to the number of headphones you can use. The only restriction is that everyone using the headphones must have a clear line of sight to the DVD screen. The signal for the sound comes from the DVD screen itself. So, for example, the headphones will not work from the front seats or while outside the vehicle.

      Reply
  189. Neil

     /  March 22, 2019

    I have a 2013 chevy tahoe lt. Can we parents listen to our music while the kids are watching the dvd?

    Reply
    • Sure can! Just set the ‘source’ for your front radio to something OTHER than the DVD 🙂 (You should be able to select AM, FM, CD, DVD, XM as your source). The rear seat audio system should be set to DVD (They too can select different channels – like AM, FM, etc) This way both sides of the car can listen to whatever they want ! There CAN be peace in our time….

      Reply
  190. Liza Rodriguez

     /  March 28, 2019

    I just bought 2019 Tahoe. I have successfully connected my fire TV and can watch; however, I can only hear the sound on the car speakers and not through the headphones. Can you please help.me with this.

    Reply
    • The car speakers will play whatever sound you have the front radio sourced to. If you source the front radio to “FM” you hear music from your FM dial. If you source the DVD, you’ll hear whatever DVD is playing. Select a different source for the front radio and you should stop hearing whatever the rear seat occupants are listening to 🙂

      Reply
  191. Lisa Kelly

     /  April 18, 2019

    Hi, I have a 2018 Tahoe with one screen. The headphones only play static, we’ve tried different headphones, switched channels, double checked placement and its still only static but it plays perfectly fine over the car’s speakers and the remote works fine

    Reply
    • Hi Lisa,
      If you have a 2018 Tahoe with the original factory ceiling mounted DVD/Bluray system and you are using headphones that have a “1/2” channel switch (it may also say “a/b”) or, worse, does not have a channel switch at all, then you were given the wrong headphones. You need Digital IR headphones for your system that will have a “push to select Ch.” button on it. This scans for the correct IR frequency and then locks on to it. These new headphones are NOT compatible with the older Tahoe. And the older Tahoe headphones are not compatible with the newer Tahoes. The headphones look identical, but are not the same. It’s still confusing a lot of dealerships.

      You can find the headphones you need here:

      http://www.audiovideo2go.com/tahoe-2017-2019/

      Reply
      • Lisa Kelly

         /  April 18, 2019

        Ugh that’s definitely the problem. Thanks for your help!

  192. I have a 2012 Chevy Tahoe LTZ with the factory installed rear entertainment system and wireless headphones. Everything is working great!! But…the foam covering on the headphones is deteriorating and makes them pretty much useless. I took the foam off and underneath is a sticker with A1243 on the headphone. Do I have to order new headphones or can I just order the foam earpiece covering? What do you suggest?

    Reply
  193. Eric Kazmierzak

     /  May 8, 2019

    I have a 2017 Tahoe that I just got and the headphones do not work but the remote does. The person before me looks like never used them.

    Thanks

    Reply
    • Eric, if your headphones have a “Channel 1 2” switch on the bottom, you have the wrong headphones. The 2017 came out with a new frequency for the headphones which is throwing a lot of people off. The new headphones look identical to the old ones, but they use a push button channel selector. I have been recommending these from Cadillac which work great on the 2017 Chevy Tahoe:

      http://www.audiovideo2go.com/copy-of-2017-2018-2019-gmc-yukon-digital-headphones-cadillac-branded/

      One of the headsets has a “push to select Ch.” button which you need to press to “lock on” to the wireless channel your vehicle is transmitting on…

      Reply
      • Leandra Hubbard

         /  May 30, 2019

        Will they also work on a 2018 Tahoe? I just purchased a preowned 2018 and the headphones only make a crackle then go silent when the movie starts. The previous owner had never take the headphones out the box, so I assumed they were the correct ones and would work when I installed the brand new batteries which were included. Nope no luck and have tried everything else you stated on this site.

      • if your headphones have a “Channel 1 2” switch on the bottom, you have the wrong headphones. The headphones that you need should say “Digital” on the earpiece.

  194. Nicky

     /  May 18, 2019

    How to hear the sound from the DVD player on my 2011 Chevy traverse and do u need Bluetooth headsets

    Reply
  195. Megan

     /  May 22, 2019

    I have a 2016 Chevy Tahoe. I recently had to have the DVD player replaced by the dealership due to a manufacturer issue. Ever since our headphones won’t work. I threw them away and bought new ones and they won’t work either. The remote is still working perfectly. Any thoughts???

    Reply
    • Two things can be at play here:

      1) The dealership failed to attach the infrared transmitters properly when they installed the entertainment system.

      2) They installed a 2017 (or newer) entertainment system into your 2016 vehicle. In 2017, GM changed the frequency at which the headphones work. That means the 2016 headphones from your Tahoe will not work on a entertainment system from the 2017 Tahoe. The remote is identical, so that should work fine. If you have the older 2016 model headphones that are blank (no writing on the ear piece), then those wont work on a 2017 or newer GM entertainment system. You need the “Digital” headphones that have the word “Digital” written on the earpiece like this:

      http://www.audiovideo2go.com/2017-2018-2019-chevrolet-tahoe-digital-headphones/

      As of this writing, the above link shows out of stock, but you can also use the following Cadillac branded headphones which will also work on your digital entertainment system:

      http://www.audiovideo2go.com/copy-of-2017-2018-2019-gmc-yukon-digital-headphones-cadillac-branded/

      Reply
  196. Sheree Hill

     /  June 7, 2019

    I have a 2018 Chevy Suburban brand new and the headphones will not work. I have followed every direction and could not get it to work. Please advise if possible.

    Reply
  197. John

     /  June 8, 2019

    I have a 2010 Suburban and the rear seat audio on the IR headphones is very weak.

    I bought new IR headphones with the same results. The speaker audio is good and the wired headphones work fine from the rear console headphone jacks.

    So, it appears that I have an IR problem. I spoke to the service department at the dealer and he told me that it may take 2 or 3 hours to troubleshoot the problem @ $130 an hour plus parts.

    I’ve been an Electronic Technician for 40 years and I told the Service Manager that 2 or 3 hours to TS a constant audio problem, not an intermittent one, seems excessive.

    Do you have any advice & can you point me towards an IR module source, if that is the problem.

    Also, I’ve got a good O Scope, where can I find the audio signal?

    Thanks
    John

    Reply
    • Hey John,
      So – one thing to make sure you do is turn on your rear seat audio system. It should be located between the front seats (accssible to the rear seat passengers). https://i.ytimg.com/vi/ju9IEYcnS_8/hqdefault.jpg

      Without that RSA on, the IR transmitters dont work as well.

      Hope that helps! 🙂

      Reply
      • John

         /  June 9, 2019

        Thanks!!!

        I forgot to mention that the IR headphones work fine when I select AM, FM or XM as the source. This kinda makes me believe that the IR transmitter is working fine.

        Also the headphone jack & volume control also work fine on AM, FM or XM.

        So, my problem is that my audio is very weak on both the IR headphones and the wired headphones only when I select DVD as the source. This kind of makes me believe that the audio level coming out of the DVD player is low, but then again, I don’t have a wiring diagram So I’m not even sure where the audio from the ceiling mounted player is routed.

        This make any sense?

      • John

         /  June 10, 2019

        Can anyone help on my low DVD audio on jacked headphones & IR headphones problem? They both sound fine on AM/FM/XM.

        John

      • The most common issue is the RSA being turned off. For some reason this messes around with the strength of the IR transmitter for the DVD player (but not other sources). If the RSA is on, then there may be a wiring issue. This is going to require a trip to the dealership, regretfully (or a technician).

        Sorry for the disappointing news!

  198. John

     /  June 16, 2019

    More in my 2010 Suburban low DVD IR audio problem.

    I took the vehicle to the local Chevy Dealer and after 3 hours of troubleshooting, which he did not charge me for, he gave up.

    He said that it could be radio, the RSE or the ceiling mounted screen unit. I said that’s pretty much the entire system, so that doesn’t tell me anything.

    I asked him why he didn’t keep a spare of each on hand to expedite troubleshooting and he said that Chevy won’t authorize that.

    Had he had a spare of each, he could do like I used to do when troubleshooting unusual RADAR system problems: save time by “shotgunning” a part just to eliminate it as a source of a problem. That process isn’t a desirable one when working on something as complex as a RADAR system, but it was sometimes resorted to in order to save time and money.

    Reply
  199. Steven Diaz

     /  June 20, 2019

    Can you connect more wire less headphones to the entertainment system

    Reply
    • Yes you sure can connect more than 2 headphones to your 2019 Chevy Tahoe. You can use either of these digital headphones here:
      http://www.audiovideo2go.com/tahoe-2017-2019/

      Both the Chevy or the Cadillac versions will help (they are hard to come by, so companies dont always have them both in stock)

      The ONLY limitation is to remember that for your 2019 Tahoe, the older (2016 and older) headphones will *NOT* work. They may look similar, but the electronics on the inside are different.

      Reply
  200. Becky

     /  June 20, 2019

    I have a 2017 Tahoe with rear seat entertainment system. I want the sound to come through the radio but my remote does not seem to be working. No light comes on when power button is hit. I have changed batteries and checked to make sure they are inserted correctly. It worked the day I drove it off the lot ( 2 months ago).

    Reply
    • Becky, If you have the original factory installed BluRay system, then your remote should look like this:
      http://www.audiovideo2go.com/2015-2016-2017-chevrolet-tahoe-bluray-dvd-remote/

      If it doesnt, then you have an aftermarket system. It may simply be time to replace that remote (if none of the lights are coming on). The original remote does have a light that turns on when you press the buttons. ANother easy thing you can do to check if the remote is working is to look at the infrared transmitter on the remote through your cell phone camera. IR is invisible to the human eye, but the electronic eye of a cell phone camera picks it up as a purplish light. Here is a little video to help:

      Reply
  201. Steven Diaz

     /  June 20, 2019

    Hi my name is Steven I have the Tahoe 20-9 with the entertainment system in the back can I buy more wireless headphone so I can have 5 and be all connected

    Reply
    • Yes you sure can connect 5 headphones to your 2019 Chevy Tahoe. You can use either of these digital headphones here:
      http://www.audiovideo2go.com/tahoe-2017-2019/

      Both the Chevy or the Cadillac versions will help (they are hard to come by, so companies dont always have them both in stock)

      The ONLY limitation is to remember that for your 2019 Tahoe, the older (2016 and older) headphones will *NOT* work. They may look similar, but the electronics on the inside are different.

      Reply
  202. Joseph Kubin

     /  June 20, 2019

    Can you have a wired headphone playing the dvd while listening to the xm for the front seat passengers?

    Reply
    • Sure can – just be sure to set the “source” for the front seat passengers to the XM radio while the source for the rear passengers is set to the DVD.

      Reply
  203. John

     /  June 20, 2019

    Stumped???

    Neither the Chevy Dealer nor “The Expert” have been able to point me towards the low DVD audio on my IR headphones problem on my 2010 Suburban.

    I’d call that stumped. Not so much The Expert’s fault, he hasn’t physically examined the audio system. Certainly, the Chevy Dealer was stumped when he returned the vehicle and told be that he couldn’t fix it.

    Thanks for trying.

    Reply
  204. Ashley Faglie

     /  June 21, 2019

    I have a 2016 suburban. I changed out the batteries (correctly) according to the instructions to prepare for a long trip and the red light comes on. No sound is coming out of either one of them. Yes. Made sure it was on 1 (even tried 2) and nothing. I even got another headphone from the box (had two extra because we have rear entertainment) with new batteries and nothing. What is going on?

    Reply
    • Looks like you are doing everything right! As long as you are sitting in the rear seat, everything should be working. The only thing I can think of is that maybe maaayybbbee the DVD screen was replaced at some point with the DVD screen for the 2017 (and newer) Suburban. The 2017 and newer vehicles use a different headphone frequency that requires a headphone with a push button “CH” instead of the 1/2 switch.
      Otherwise, it may just be that the infrared transmitters in the DVD Screen are not working – you may need to take the vehicle in to the dealership for servicing. Sorry for the disappointing news!

      Reply
  205. Dawn Schnappauf

     /  June 28, 2019

    Hi, I bought a 2018 Chevy Tahoe. It has a rear seat DVD player. The 4 headphones came brand new in the package with the truck. I’ve read the directions a million times.. tried everything… even went back to the dealer and a salesmen spent an hour trying to figure it out. Please please help!!!! This isn’t my first DVD player in a car… I’ve never had a problem.. but it is my first Tahoe.

    Reply
    • Hi there! I wonder if the dealesrhip accidentally gave you the wrong heapdhones. If your headphones dont say “Digital” on the ear piece, then they gave you the wrong ones 🙂 Give them a call and let them know they need to get you the new digital headphones that DO NOT have an A/B switch on the bottom (or a 1/2 switch). It should have a “CH.” button instead.

      Reply
  206. AJ

     /  June 29, 2019

    I just purchased a used 2017 Tahoe Premiere. It didn’t come with headphones so I purchased universal A10 IR headphones from TOPXCEGUU. I am just getting a load buzzing or no sound at all while watching a movie. I tried volume control, new batteries and both A and B channels. Is there a recommended headphone for this vehicle? Does it have anything to do with headphones needing to be digital?

    Reply
  207. Dawn Schnappauf

     /  July 1, 2019

    Ahhhhhh!!! Yes that must be it!!! Thank so much!!!!

    Reply
  208. Gary keeler

     /  July 5, 2019

    I have a 2018 Tahoe and my headphones from my 2012 Tahoe will not work. They told me I needed digital headphones and the ones that I have or not. Will any digital headphone work with my 2018 Tahoe

    Reply
    • Gary,
      You are absolutely right – you can not use the 2012 headphones on the 2017 and newer Tahoe. You need Digital headphones. Any of the ones on the following page will work for you:

      http://www.audiovideo2go.com/tahoe-2017-2019/

      I am not sure what you mean by “any digital headphone” . Bluetooth ones wont work, so not “ANY” headphone will work for you. You need automotive digital headphones. The two on the above link will absolutely work for you, so you can buy them with confidence.

      Reply
  209. Ashley Orlandini

     /  July 15, 2019

    The wireless headphones for our 2017 suburban have stopped working, where do we purchase new ones, and what should we look for?

    Reply
    • If you have the original factory installed entertainment system, there is only ONE type of headphone that will work:
      http://www.audiovideo2go.com/2017-2018-2019-chevrolet-suburban-digital-headphones/

      It MUST say “Digital” on the earpiece, so be sure to buy from your dealership or the above reputable seller. There are many lookalike headphones, but if they are not “digital” they will not work for you (GM changed the frequency to digital in 2017, so the older 2016 headphones will no longer work on newer cars)

      Reply
  210. Chad

     /  July 16, 2019

    Can you Bluetooth the entertainment system on a 2012 Denali, or must you buy the headphones?

    Reply
    • Chad, Blue Tooth will work on your cellphone calls, but not for the rear seat entertainment system. If you want the kids to be able to watch a DVD without bothering you, then you need special automotive wireless headphones like teh ones here: http://www.audiovideo2go.com/gmc-denali-headphones/

      These headphones will come pre-programmed to work for you. No need to “pair” them like Bluetooth headphones

      Reply
  211. LisaMarie

     /  July 21, 2019

    Hi, I have a 2013 Chevy suburban Ltz I was wondering if anybody knows if I can still listen to the radio up front like normal and put on a DVD for the back at the same time

    Reply
    • You sure can. Just be sure that your front radio is “sourced” to something you want to listen to (hopefully, not that DVD of Sponge Bob Square Pants 🙂 ). The back entertainment system will continue to play the DVD, and your front radio will play whatever source you select.

      Reply
  212. ericaeik

     /  July 23, 2019

    We have a 2018 Yukon and it came with 4 wireless headphones. We purchased two more so that all six passengers in the back can enjoy a movie while we travel. We can get the original headphones to work but we can’t get the new two to put out any sound. They power on and we try both channels. Nothing seems to works. Any suggestions?

    Reply
    • Oops! If they gave you headphones with channels (1/2) instead of a button, then you have the wrong headphones. The 2018 Yukon needs digital headphones with the push button “CH.” instead of the 1/2 switc. You can see the headphones you need here:
      http://www.audiovideo2go.com/2017-2018-2019-gmc-yukon-digital-headphones/

      Reply
      • ericaeik

         /  July 24, 2019

        Well shoot, that was mistake on the dealers part then 😦 Can you clarify for me this too. When I called and asked them about our issue they told us that only 4 headphones will work at a time in the vehicle. Can six headphones work at the same time?

      • ericaeik

         /  July 24, 2019

        Well shoot, that was a mistake on the dealers part then 😦 Can you clarify this for me. When I called and asked them about our issue they said that only 4 headphones will work in the car at one time? Is it true that 6 people can’t use headphones at the same time? Thank you!

      • Ericaeik, That’s just not true – you can use as many headphones as you want on te system. the only limit is whether the users have a direct line of sight to the DVD screeen. The screen has an infrared transmitter tat transmits a beam of light to the headphones. If the headphones can not “see” that beam of light, then they will not be able to receive the data signal they need to produce the wireless sound.

        The new “digital” headphones and the old “One Two Channel” headphones look almost identical, so it’s going to be very easy for a dealership to think they are the same. It also doesnt help that GM has been using the same headphones for nearly 20 years. So, dont be too hard on the dealerships. I’m sure they just havn’t noticed that the headphone frequencies have changed. But, that’s why it helps to have someone on your side! 🙂

  213. Misty Gilbert

     /  July 24, 2019

    I bought a 2016 Tahoe and for a couple of days it seemed the DVD and headphones were working great. I really liked the fact that I could let my son listen in the backseat with his headphones and I could listen to my music on my phone through Bluetooth car speakers. Now all of the sudden that doesn’t seem to work anymore. It seems the whole radio is so complicated to use. Also there are Lots of times I can get the headphones to work and lots of times they don’t. I have already tried your previous suggestions of making sure he is sitting in the backseat with the headphones on the right way. I figure I must not be pushing all the right buttons in the right sequence and the moon and all the stars are not in the right order! Just when I think I have it all figured out it seems the next time needs to be done differently 🤦🤷

    Reply
    • As long as your system isn’t damaged, the wireless headphones are pretty easy to use: The wireless transmitter ALWAYS transmits to the wireless headphones. THere is no need to turn it on. So, if you are sitting in the rear seat and still dont hear any wireless sound,s omething else is going on. Usually it’s one of these issues:

      1) Cheap batteries. Headphones need high quality batteries that can provide 1.5v power. Cheap supermarket batteries usually provide 1.2v and are not strong enough to provide consistent power to the headphones.

      2) Wrong channel. Make sure you try both channels on the headphones.

      3) Wrong source set. If you set the rear seat audio to the AUX source (or XM, lets say) and that source has no sound (because there is nothing playing on the AUX source, or the XM channel you are tuned to). Make sure the rear seat audio is sourced to the Dvd.

      4) The rear seat audio (RSA) system is not turned on. Some vehicles have a separate rear seat audio system located in the back of the vehicle that can be controlled by the rear seat occupants. Turning this system off will turn the sound off to the wireless headphones.

      hope that helps!

      Reply
  214. Erin

     /  July 31, 2019

    Hi, I have a 2011 LTZ Suburban, and in the year and a half that I’ve owned it, the DVD volume is very low whether it’s through the speakers or headphones. I have to turn the volume way up to hear it on the speakers, which means that when I forget to turn it down before removing a DVD, we have the radio blaring super loud. That’s not a huge deal aside from the fact that when we want to plug in wired headphones to the jacks in the back, the volume controls are limited and the kids can barely hear the show, and they definitely can’t hear it if I am listening to the radio through the front speakers while they have headphones on (or when we have a sleeping baby who is startled by the sudden loud radio).

    I’ve read through all of these questions and see you recommend increasing the volume for the DVD player through the remote, but how do you do that? I’ve tried pressing all the buttons on the remote but there’s nothing with a menu for DVD player volume. I have both of these remotes (http://www.audiovideo2go.com/2007-2015-chevy-suburban-dvd-remote-control/), but the one on the right is currently only working to turn the screens on and off for some reason.
    Thanks for your time!

    Reply
    • How frustrating! I can understand why you are looking to fix that. Well – as you probably have already noticed, there is no way to turn the volume up on the DVD remote for people with the original factory system (as you have). I include that tidbit, because a lot of folks have aftermarket DVD units that do include volume controls.

      In your case, you may want to check and make sure that the rear seat entertainment system is turned on. Some rear seat systems have a separate control for the rear seat audio. Other than that, there isn’t much that would cause the volume to be too low other than a defective unit. Sorry about that :/ )( if you do end up finding out the cause, please do come back and let me know so we can help future visitors! )

      Reply
      • Erin

         /  July 31, 2019

        Thanks for your reply!

        It’s an issue I’ve extensively googled, and I’ve seen forums with people having the same issue, but they never have any resolution. I suppose I will take it in to a dealer and ask if they’ve heard about it. I’m pretty sure the rear entertainment system is on because all of the speakers in the back turn on, the DVD screens are on and working, and the headphone jacks work. I have no clue what the issue would be, but I’m on a hunt to figure it out.

      • Some cars have a “Rear Seat Audio” (RSA) unit. It’s located between the front seats and is accessible to the rear seat passengers. It normally has the climate controls for the rear seat passengers. The RSA controls the audio for the rear seat passengers, so it may be interfering with your control (from the front seats). If you have an RSA, then try turning it on and raising the volume using the knobs in the rear

        Please do let me know if you figure out the problem! It would be great to be able to help future parents that are struggling with this issue…

      • Erin

         /  July 31, 2019

        Ok, to use the wired headphones that has to be turned on, which turns off the speakers in the back. The issue is that those knobs don’t keep turning around to raise the volume as high as it needs to be to hear it through the headphones like the volume adjustment knob in the front (just like when we play the DVD sound through the car speakers, you have to turn the volume to twice as loud as the radio to her the DVD at a normal level). Once I figure it out I’m commenting on every thread I can find where they had the same issue because it’s annoying!

  215. Thibaud

     /  August 2, 2019

    I have a chevy suburban ltz from 2015 one of my remote headphones is broken, i have an bluetooth beats headphone, is it possible to connect my own
    bluetooth headphone with the car?

    Reply
  216. Ashley Albrecht

     /  August 2, 2019

    Two questions:
    1. How do you order the battery door for a set of headphones for a 2017 Tahoe? (My daughter stepped on them and broke just the door)
    2. Would it be possible to order a second set of headphones and if so do they need to be programmed?

    Reply
    • As far as I can tell, no one sells just the door . THat’s unfortunate, because thsoe headphones are expensive! In 2017 , GM moved to the new “Digital” technology headphones. Whereas you could buy the older headphones for around $29 a set, now you have to pay $70 a set. It’s crazy!

      The headphones you need are the followng:
      http://www.audiovideo2go.com/tahoe-2017-2019/

      I know – your first instinct is to say “wow , these look exactly like the cheaper headphones in the 2016 Tahoe”

      http://www.audiovideo2go.com/chevy-tahoe-folding-wireless-headphones/

      But, they are NOT the same. The technology is totally diffferent . So, dont be fooled by people that dont understand this and try to sell you the cheaper headphones.

      I guess if you are really mechanically inclined, you could buy a used set of 2016 (or older) headphones on eBay and try to switch the battery cover out!

      Reply
  217. Alexa Miller

     /  August 10, 2019

    How do you get sound in the wireless headphones and no sound from the car speakers? I just bought a 2014 suburban with 2 screens in the back. The remote came with the car but I had to buy headphones from amazon that claim they work for the 2014 Suburban. Batteries are in properly but we get sound thru car speakers only. What do we do to switch sound from speaker to headphones? Thanks in advance for any help.

    Reply
    • The headphones will automatically work as long as you are sitting in the rear seat. THe headphones will not work from the front seats. If you want the front audio to stop playing the DVD, you just have to source it to something else (you can source it to the radio and then just turn the sound down).

      So. In short…..
      Step 1) Sit in the rear seat and the headphones will work (the wireless audio does not have to be turned on – it’s always transmitting).
      Step 2) Turn the front radio to a different source than “DVD” 🙂

      You should be all set at that point!

      Reply
  218. Angela

     /  August 16, 2019

    Wireless Headphones quit working in gmc 2010 Yukon with dvd system. Batteries are good. We have several options & some are new.

    Reply
  219. Melissa

     /  August 20, 2019

    We just purchased a 2017 suburban equipped with dual DVD players. We have the two DVD players playing but cannot get the wireless headphones to work. Is there a setting or anything we need to do to set them up? We have tried the headphones that came with the car and they turn on but no sound.

    Reply
    • Hi there! If the headphones dont say “digital” on them in white, then they are the wrong headphones. They should look like this:

      https://audiovideo2go.com/2017-2018-2019-chevrolet-suburban-digital-headphones/

      If they dont say “Digital” on them, they are the old headphones that came with 2016 and older SUburbans and are NOT compatible with the 2017 and newer Suburban vehicles.

      Reply
      • Dawn

         /  August 20, 2019

        YEs!! This just happened to me… I had brand new headphones that didn’t work… the dealer order the newer model headphones that say “digital” on them they work perfect!!!

  220. Angie hett

     /  August 31, 2019

    Hello I changed batteries what is blinking light on headphones mean? Blinking. Red

    Reply
    • If you have a headphone that has a “CH.” button, the blinking light means that the headphones are searching for an IR signal. Press the “CH.” button to help it along. These type of headphones only work on 2017 and newer vehicles. If you have an older vehicle, and you are using this headphone, then the dealership accidentally gave you the wrong ones.

      Reply
  221. Andrew Wilson

     /  September 7, 2019

    Our 2018 Suburban did not come with headphones. We purchased headphones (Part# 22863046), but cannot figure out how to get them to receive the signal from the DVD player. Do we need to program the DVD player to access the headphones?

    Reply
    • Andrew, Congratulations on the new Suburban! It’s a great car. I think you are going to love it.

      Unfortunately, you bought the wrong headphones. You need the following:
      https://audiovideo2go.com/suburban-2017-2019/

      The new Suburban needs “digital” headphones, not the old-style 2 channel headphones. The old headphones have a little switch to change between channel 1 and 2. But, the new headphones have a digital button that “locks” on to the right signal. The headphones look similar but are not interchangeable.

      Any of the two headphones on the above link will work for you.

      Reply
  222. Jeremy W Davis

     /  September 27, 2019

    What is the output power from the rear headphone jack on n a 2011 Tahoe (non-Bose)?

    Reply
    • I’ve seen the output fluctuate between .7 to 1 volt. Definitely powerful enough to hurt children’s ears, so be careful when using the wired headphones!

      Reply
  223. Hi! We have new headphones with new batteries for our 2018 Suburban. We can’t seem to get them to work following all of the instructions you’ve provided.. the red lights are on, we have toggled between 1 and 2, have played with volume we are wearing them properly in direct line of sight to the screen…. The sound is just playing over the car speakers. Help! Is there some kind of on/off we need to do with the DVD menu to activate listening on headphones vs on the car speakers? Thank you.

    Reply
    • Hi there,
      You have the wrong headphones, unfortunately. The 1/2 heapdhones only work for 2016 and older vehicles. For 2017 and newer ones, you need headphones with a “CH.” button. These are “digital” headphones and say “digital” in white lettering on the earpiece. You can see an example here:

      https://audiovideo2go.com/2017-2018-2019-chevrolet-suburban-digital-headphones/

      The above wireless headphones for the 2018 chevrolet suburban look similar to the older version, but they are not the same. This causes some confusion at the dealership (and with consumers). But, that’s why I try my best to help! 🙂

      Reply
  224. Jennifer A Talamantes

     /  September 29, 2019

    Trying to connext my wirless headphones to the dvd player in my 2016 chevy suburban

    Reply
    • Jennifer,
      One thing to remember is that these headphones are not “bluetooth.” They dont have to be connected, per say. They receive an infrared signal from the DVD player to produce the sound. As long as you are within range of the infrared beam, you will get sound. Having said that, there are a few things you should do:

      1) Make sure you are sitting in the rear seat – they wont work from the front passenger seat or driver seat.
      2) Your 2016 Chevrolet Suburban wireless headphones should have a “CH.” button that you can press to “scan” for the infrared signal. If you have a “1/2” channel switch, then the dealership gave you the wrong headphones. You need the ones that say “Digital” on the ear pieces in white lettering. The headphones look almost identical to the 1/2 channel headphones, but they are not the same.

      Hope that helps! 🙂

      Reply
  225. Jessica Coomes

     /  September 30, 2019

    I’m trying to connect my factory headphones but no sound comes through when movie is playing. It continues to play through suburban speakers.

    Reply
    • The infrared transmitter that transmits sound to the headphones is always on. Make sure you are sitting in the rear seat of the car – the transmitter does not transmit a signal to the driver or passenger seat.

      To not play the sound through the Suburban speakers, you need to select a different source for the front radio. If you have the front radio set to the DVD player, then you’ll hear the DVD sound. If you set the front radio to the FM source, then you will hear the FM radio station (you can then mute it if you dont want to hear the FM Radio).

      If the headphones are not playing any sound, make sure you have the correct channel selected on the headphones. For 2016 and older Suburbans, there is a channel switch on the headphone to do this. For 2017 and newer Suburban’s there is a CH. button to do this (if you have the wrong headphone, then that could be the issue)

      Reply
  226. Tiffany Van Cuyk

     /  October 8, 2019

    I just changed the batteries in my 2000 Chevrolet Uplander is headphones and the power comes on but I still get no sound what do I do I’ve checked the channels I’ve checked the volume.

    Reply
    • The headphones are completely passive – they are not bluetooth and don’t need to be “synced.” They just receive an invisible infrared beam from the infrared transmitter located near the DVD screen. While it’s invisible to the human eye, you may sometimes see a blue/purple LED glow from the transmitter. To get the headphones to work, you really only need to do a few easy things:

      1) The Suburban does not need to have the headphone transmitter turned on – the infrared transmitters are always transmitting. But, you do have to tell it what to transmit. So, make sure you have the rear seat audio source set to the DVD. If you have it accidentally set to the XM radio or AM radio, then you’ll just hear static.

      2) Make sure that you have the Rear Seat Audio (RSA) turned on. Some Suburban’s have a control for the RSA in the rear seats near the rear seat climate control.

      3) Make sure you are seated in the rear seat – the headphones will not work from the front driver or passenger seat. The IR transmitter only transits to the rear seat.

      4) Make sure you have good quality batteries in the headphones – if you have cheapo 1.2v batteries bought from the supermarket, the headphones may not work. Get good Duracell 1.5v batteries to power your heapdhones. THey last longer anyway.

      Give that stuff a shot and see if it works! 🙂

      Good luck!
      -Adam

      Reply
  227. Carrie

     /  October 13, 2019

    We bought some new headphones and they worked for one movie. Got out of suburban amd now they either have static or nothing since we got back in. Any suggestions? Os there some Order (turn headphones on and _____? )we should follow to get them to work?

    Reply
    • Hey Carrie,
      The headphones are completely passive – they are not bluetooth and don’t need to be “synced.” They just receive an invisible infrared beam from the infrared transmitter located near the DVD screen. While it’s invisible to the human eye, you may sometimes see a blue/purple LED glow from the transmitter. To get the headphones to work, you really only need to do a few easy things:

      1) The Suburban does not need to have the headphone transmitter turned on – the infrared transmitters are always transmitting. But, you do have to tell it what to transmit. So, make sure you have the rear seat audio source set to the DVD. If you have it accidentally set to the XM radio or AM radio, then you’ll just hear static.

      2) Make sure that you have the Rear Seat Audio (RSA) turned on. Some Suburban’s have a control for the RSA in the rear seats near the rear seat climate control.

      3) Make sure you are seated in the rear seat – the headphones will not work from the front driver or passenger seat. The IR transmitter only transits to the rear seat.

      4) Make sure you have good quality batteries in the headphones – if you have cheapo 1.2v batteries bought from the supermarket, the headphones may not work. Get good Duracell 1.5v batteries to power your heapdhones. THey last longer anyway.

      5) Try both channels on your headphone. THere should be a little channel switch that says either A / B or 1 / 2. Switch between both channel sto see which works. If you have a “CH.” button instead, press it to let the headphones “seek” for the right channel.

      Give that stuff a shot and see if it works! 🙂

      Good luck!
      -Adam

      Reply
  228. Cameron Vaughn

     /  October 21, 2019

    Can you use wireless headphones from a 2007 CHEVY suburban in a 2015 GMC yukon Xl ?

    Reply
  229. Elisa

     /  October 23, 2019

    How do I listen to radio while the dvd player is going in the back with no head phones?

    Reply
    • The front speakers and rear speakers cant play different things. Your rear seat passengers need headphones so they can listen to the DVD, and then you can change the source for the speakers to the radio and listen to the radio up front. But you cant have the back speakers play one thing and the front speakers play another.

      Reply
  230. Adam Beckstrom

     /  October 25, 2019

    Will Cadillac GM Wireless Headphones (2002-2016) (Part #22809931) work with my 2015 Suburban LTZ Rear entertainment system?

    Reply
  231. Deidre Staley

     /  October 25, 2019

    How many wireless headphones can be connected? I just bought a 2009 Traverse and it has the DVD player in the second row. I have 3 children, the oldest is in the 3rd row. Could they all have headphones?

    Reply
    • That’s a great question – you can have up to 8 wireless headphones connected as long as everyone using the headphones has a clear line of sight to the 2009 Traverse DVD player. So, for example, the driver and front passenger can not use the headphones since they do not have a clear line of sight to the rear seat entertainment system in the 2009 Chevy Traverse.

      You can see compatible wireless headphones for your Chevrolet Traverse here:
      https://dvdheadphones.com/products/2009-chevrolet-traverse-wireless-dvd-headphone?rq=yr_2009~mk_chevrolet~md_traverse

      As long as the child seated in the 3rd row seat can see the DVD player, they will be able to use the headphones without issue 🙂 I hope that helps to answer your question!

      Reply
  232. Christen

     /  November 6, 2019

    I recently bought a used 2007 suburban. It did not come with the remote or head phones so I’m buying new. My question is can four wireless headphones work for one DVD player. I know it came factory with two but I have four children.

    Reply
  233. Casey

     /  November 8, 2019

    I have read some of the previous questions and i think i have my answer but i wanted to make sure. I recently traded in a 2016 Yukon SLT that was fully loaded with 1 GMC ceiling mounted rear DVD system that came with 2 wireless headsets. I purchased 2 GM additional wireless headsets when we purchased the 2016 Yukon since i have 3 kids that used the DVD system. This week we purchased a 2019 Yukon Denali with the same factory installed ceiling mounted DVD system. The salesman told me to keep the 2 wireless headsets i purchased with my 2016 Yukon because he said it would work in my 2019 and i wouldn’t have to purchase 2 additional ones. I can’t get the older wireless headsets to work with my new Yukon. The older headsets have the option for screen 1 or 2, but the new headsets have just a channel button to choose from. If i am reading the previous answers correctly, the older headsets won’t work because something was changed in 2017 and newer GM vehicles?

    Reply
  234. Debra taylor

     /  November 18, 2019

    Can you connect more than two headphones to the infotainment system in a 2019 suburban

    Reply
    • You sure can! The only limitation is having a clear line-of-sight to the DVD/BluRay Screen. The wireless sound is transmitted through infrared light (like a fiberoptic signal, but without the fiber.. just the optic 🙂 ). So, you need to be able to see the screen where the transmitter is. You can see compatible wireless headphones for your 2019 Suburban here:

      https://audiovideo2go.com/suburban-2017-2019/

      Reply
  235. Joe Stack

     /  November 26, 2019

    I recently purchased a 2017 Chevrolet Suburban premier and I was wondering what the frequency channels are. The units I’m looking at use
    A: L:2.3MHz, R: 2.8MHz; channel B: L: 3.2MHz, R: 3.8 MHz. Thank you

    Joe

    Reply
  236. Bryan D

     /  December 7, 2019

    I have a 2017 suburban premier. I’m trying to hook the headphones up in the rear entertainment center. The video in the rear works fine, and the audio will go through the car speakers. But I can not get the headphones to work. The headphones power on but no sound comes through. How do I fix that?

    Reply
    • Hey Bryan,
      The audio to the headphones is always on, so there is no need to turn it on. Here are some easy things to do:

      1) Make sure you have 1.5v batteries in your headphones. The cheap 1.2v supermarket brand ones don’t always work right.

      2) Make sure that you are sitting in the rear seat of the 2017 Suburban – the wireless headphones will not work from the driver seat or the front passenger seat.

      3) Your headphones should be “digital” headphones and say “Digital” in white letters on the side. If you have a switch that says 1 / 2 on it, then you have the wrong headphones for the original factory installed ceiling mounted system.

      Reply
  237. Andrea

     /  December 25, 2019

    We purchased a second set of headphones for our 2019 Yukon Denali so 4 people can watch the screen. The new set will not work. They turn on, but no noise comes out of them. Is there a way to set these up with our vehicle? I assume there is no issue having 4 headsets in the vehicle? They were purchased through a GMC dealership.

    Reply
    • Hi there,
      There are two things that can be wrong:

      Option 1) If your old set that works has a “1/2” switch on the side, then you have a TWO CHANNEL system that requires TWO channel headphones. If the new headphones you purchased have a “CH.” button (not switch), then the dealership gave you digital headphones for your Yukon, and those wont work. In that case, you need these headphones here:
      https://audiovideo2go.com/gmc-yukon-2006-2016-oem-bluray-headphones/

      Option 2) Your old set that works has the “CH.” Scan button, but the new set the dealership gave you is the old 1/2 switch headphone. This is a common error by dealerships because the headphones look identical except for the switch/button. In this case, you need the following headphone:

      https://audiovideo2go.com/2017-2018-2019-gmc-yukon-digital-headphones/

      Reply
  238. Marlen

     /  December 29, 2019

    How do we disconnect the movie audio from the headphones so that we can all hear the movie?

    Reply
    • Great question – wireless sound is always transmitted to the headphones. So, you dont need to “disconnect” the headphones. You can select whatever sound source you want for the speakers, though. If you want to listen to the radio, make sure you select FM, AM, or XM as your sound source for the speakers. If you want to listen to the DVD player, select that as your sound source and the DVD will play through the speakers. If you dont want to hear anything, then simply turn the radio off and the DVD will continue playing on the rear seat entertainment system.

      Reply
  239. Karen

     /  January 12, 2020

    Will my headphones from my 2012 suburban work in my new 2018 GMC Yukon XL. I tried them on the 2 channels but they won’t work! Installed new batteries and am sitting in back seat.

    Reply
  240. Phil

     /  January 19, 2020

    I can never seem to get the wireless headphones in my 2019 Traverse to work. i have taken the vehicle in for service got have them looked at and the tech can find nothing wrong but on a daily basis one or both do not have sound when the dvd player is on. Any advice would help.

    Reply
    • I’m going to assume that the headphones do work, sometimes. This means that the issue isn’t with the headphones themselves. THey must be the right headphones for your car, if you are able to use them from time to time. If they didn’t work at all, I would say the issue is probably with the headphones (most likely that they sold you the wrong headphones).

      But, assuming you have the right headphones that do work sometimes, there must be something else wrong. Here are a few things I’ve found that sometimes happen:

      1) Using the wrong kind of batteries. You need 1.5v batteries for the headphones to work properly. Without them the headphones wont have enough power to play sound, and it’ll cut in and out.

      2) Having them set to the wrong channel. Your 2019 Traverse should come with a headphone that has a little channel switch on the side that moves from channel 1 to channel 2. Try both channels, as the vehicle may be transmitting on either one.

      3) Not sitting with a line of sight to the DVD player. The headphones receive a wireless infrared light transmission from the DVD screen. Kidn of like fiber optic light, but without the fiber – just light through air. If you are not looking right at the screen, the sound will cut out. So, for example, if you are sitting in the driver or front passenger seat.

      4)Having the source for the rear audio set to the wrong source – like AUX or AM or something other than DVD. In this case, the sound being transmitted to the headphone swill not be the DVD but this alternative source. Make sure to source the rear audio to the DVD.

      If none of that works, then the issue may be a faulty IR transmitter – it may simply not be connected properly. The only way to fix that is to replace your DVD ceiling unit, unfortunately.

      Hope this at least points you in the right direction! 🙂

      Reply
  241. Jim Beld

     /  January 23, 2020

    I have a 2016 suburban and the wireless headphones have worked great. Now I can’t get the work at all. I’ve replaced the batteries, toggled between screen 1 and 2 on both the DVD player remote and the headphones. I’ve even tried listening to the radio through the wireless headphones, nothing. Please help!

    Reply
    • IF both headphones are not working, that points to a settings issue with the DVD player. Make sure you are sitting in the rear seat, the headphones wont work from the front. Then make sure that the rear seat audio is set to DVD and not something else. Those are the only two things that can be wrong – if that doesnt fix it, the DVD unit may need servicing at a dealership . sorry for the disappointing news….

      Reply
  242. Lindsey

     /  February 15, 2020

    We purchased our 2018 suburban used. We did not receive the headphones for the rear entertainment. Where can I purchase a pair of headphones or can I use regular headphones that will work in the 3rd row?

    Reply
  243. Beckey Wade

     /  February 24, 2020

    will the headphones from 2006 malibu work in 2010 chevy traverse

    Reply
  244. Erik Fowler

     /  April 1, 2020

    What is the frequency that I need for aftermarket wireless headphones in my 2016 tahoe?

    Reply
  245. Sheebu

     /  April 2, 2020

    I have my 2016 suburban wireless headset that I can use my iPhone via Bluetooth?

    Reply
  246. Justin

     /  April 21, 2020

    I recently bought a 2015 suburban ltz. Did not come with headphones so I purchased some (22863046) these do not work. I have changed the settings stating wired to both screens and it still doesn’t work. What am I doing wrong.

    Reply
    • Justin – Great question! The rear seat entertainment system on the 2015 Suburban automatically transmits wirelessly. All you need is the proper wireless headphones like GM part number 22863046 found for your 2015 Suburban at a reputable seller such as this one:
      https://dvdheadphones.com/products/2015-chevrolet-suburban-wireless-dvd-headphone?rq=yr_2015~mk_chevrolet~md_suburban

      If the headphones you have are not working, make sure you take the following steps:

      1) Be sure to sit in the rear seat of the car – the headphones wont work in the front driver/passenger seat.
      2) Be sure to try both channels on the headphone – there is a little switch on the side that says 1/2 or a/b . Your vehicle may be transmitting on either one.
      3) Be sure the volume is not turned all the way down.
      4) Check the batteries – you need good quality 1.5v batteries. The cheapo supermarket ones wont work for you.
      5) Be sure to turn on the RSA (Rear Seat Audio). The controls are normally found between the driver/passenger seat and are accessible to the rear seat passengers.

      Give it a shot and see if any of that works for you!

      Reply
  247. Missy

     /  May 21, 2020

    Hi,

    We just bought a used 2016 Chevy Tahoe and it did not come with the headphones. Are there specific headphones that we need to purchase?

    Thank you,
    Missy

    Reply
  248. Bill

     /  May 22, 2020

    We have 2015 suburban
    The video works on the res. How do we get the audio to play in the cabin.
    There are no headphones in vehicle.

    Reply
    • Bill, If you are looking for wireless headphones for your 2015 Chevy Suburban, you can find programmed ones here;

      https://dvdheadphones.com/products/2015-chevrolet-suburban-wireless-dvd-headphone?rq=yr_2015~mk_chevrolet~md_suburban

      The sound automatically transmits to the wireless headphones, so there is no need to turn on the “transmitter.” But, if you want to turn ON the car speakers so that you can hear “Let it Go” on repeat, you have to use your front radio to set the sound for the rear seat audio. Your front radio can control the rear seat audio and either mute the sound (in which case the rear seat passengers will only hear the sound through the headphones), or control the volume.

      Give it a shot! 🙂

      Reply
  249. Mike

     /  May 26, 2020

    I have a 2007.5 (the new body style) Chevrolet 2500HD LTZ (no sun roof). In dash nav with over head screen. My issue is that I cannot get the IR transmitter to work in the over head screen. I started by purchasing headphones. After 4 different OEM headphones ( new batteries, checked channels, proper positioning ECT), new IR transmitter (from EBay could be used) and hours of research, I cannot for the life of me figure out what is not allowing the IR transmitter to transmit? I did a camcorder test (saw it on a forum) and I could not see the IR lights… can you please help? I would rather not have to pay $100 for a dealer diagnostic.

    Reply
  250. Elizabeth Chizeck

     /  May 28, 2020

    We have a 2017 Tahoe Premier and havent been able to get the wireless headphones paired. The headphones that came with the car are not Chevy brand. Will they still work and able to be paired? Any suggestions on what to do next?

    Reply
  251. TAMMY SCHLICHT

     /  June 4, 2020

    I have a 2006 Tahoe and the headphones to the DVD still work but the pads on the earphones are bad and falling apart. Does anyone know the model of the headphones (I can’t find it anywhere)? Does anyone know if you can just order replacement pads?

    Reply
  252. Camilo Castaneda

     /  June 6, 2020

    I bought 2005 suburban, which headphones will work with the factory dvd unit??

    Reply
  253. Lindsey Smith

     /  June 7, 2020

    We have a 2017 Tahoe that the dvd system and headphones were never used. Have tried to use them and they do not work. Can hear some “white noise” when clicking through different media options, but silent on actual dvd. New batteries, made sure to sit in backseat.

    Reply
  254. Fern Cummings

     /  June 8, 2020

    Hi. I have a 2016 Traverse LTS that came with 2 wireless headphones. How many additional headphones can we add to watch movies?

    Reply
  255. Leslie Michael

     /  June 9, 2020

    Where are the headphones stored in traverse 2015? Can’t find them lol. Thanks

    Reply
  256. Canaan Wright

     /  June 10, 2020

    My wife just got a 2017 chevy traverse with dual Invision dvd players. It didn’t come with the headsets or remote control. Where do I find these? Also why doesn’t it work when I put a DVD in and use a plugin headphone Jack.

    Reply
  257. John apgar

     /  June 11, 2020

    I just bought a 2019 Suburban which has the entertainment system (rear video screens) factory wireless head phones were not with vehicle. The dealer ordered a replacement set.

    The only sound I get from the head phones is static.
    I have new batteries/ have press on-have red light showing and DVD is playing on front screen.

    Can you help?
    Do I need to pair the wireless head phones with the vehicle?

    Reply
  258. Claudia

     /  June 11, 2020

    I have a 2017 Suburban can I listen to a movie without the headphones ? Is there an adaptor that I can buy? My toddler is too small and hates headphones. When I purchased I assumed that I could hear it like a normal sound through the whole car 😑. Thank you

    Reply
    • Yeah you can – just set the “source” of the audio to the DVD player. RIght now, it’s probably sourced to the FM station. If you source it to the DVD you’ll be able to hear the video through the speakers. Hang on to the headphones, though – you’re going to want them when the baby gets older 🙂

      Reply
  259. Malcolm

     /  June 13, 2020

    I have a 2011 gmc yukon slt, the remote to the dvd player in the back doesnt work. Is there a way to program it?

    Reply
  260. Andrea D Cook

     /  June 13, 2020

    Why does the vehicle come with wireless headphones if the driver has to listen to the video and can’t listen to the radio while the kids watch a movie? Doesn’t make any sense.

    Andrea C.

    Reply
    • You are right! It doesnt make sense 🙂 You can listen to the radio while the kids listen to the DVD. You can use your front radio to control the rear seat audio. WHen done, you set the front radio to control the radio – you can now change to FM or a CD or whatever you want. Check your owner manual under Rear Seat Audio to get instructions on how to control the RSA.

      Reply
  261. Tiffany Powell

     /  June 14, 2020

    I have a 2014 Chevrolet Suburban LTZ. We have two sets of wireless headphones, but need to purchase another set for our third child. Is this possible, and where can we purchase them? Thanks in advance.

    Reply
  262. Stacy Camp

     /  June 17, 2020

    I bought aftermarket Autotain IR headphones for my factory GMC Yukon. They worked for 4 or 5 months and then stopped working. I’ve tried new batteries and everything. Is there a way to turn on or off the RF? Trying to figure out how to get these to work again. Even the one paid that came with the truck no longer works.

    Reply
    • Hey Stacey, The headphones use IR not RF (IR is light based, like fiber optic but through the air. RF is radio based). In a GMC Yukon, the wireless transmitter never turns off. If BOTH headphones suddenly stopped working, it’s probably something going on with the transmitter. It may be that the transmitter is damaged in some way. But, it also may be that the “source” for the rear seat audio is set to a source with no sound (like AUX or something).

      Also remember that the headphones only work in the rear seat – be sure the RSA is turned on if it is not already 🙂

      Reply
  263. John

     /  June 19, 2020

    I purchased headphones from Chevy for my used 2018 Chevy Suburban and they didn’t work. Is there anything I should check or test to figure out why?

    Reply
  264. Katie

     /  June 22, 2020

    I just purchased a 2019 GMC Yukon XL. I can get everything on the rear media to work except for the volume on the headphones. Brand new batteries, just no volume on headphones. Help!

    Reply
  265. Chris Keppner

     /  June 27, 2020

    We have. 2014 traverse ltz with the built in DVD player. My question is can we buy more headphones to use with it since we four kids and two of them are in the third row seating?

    Reply
    • Most reputable companies will sell the headphones so that will not interfere with one another. You can see an example of such pre-programmed wireless headphones here:
      https://dvdheadphones.com/products/2014-chevrolet-traverse-wireless-dvd-headphone?rq=yr_2014~mk_chevrolet~md_traverse

      These headphones are compatible with up to 8 users – as long as the user can see the DVD screen, the headphones will work. The headphones receive their signal from the screen and will ONLY work with a “line of sight.” So, for example, the passengers in the front seats will not be able to listen to the headphones . Only users sitting in the rear seats that can see the DVD player will be able to receive the signal needed to play sound through the wireless headphones.

      Reply
  266. Jen

     /  June 28, 2020

    I have a 2016 Tahoe. Can a third pair of wireless headphones be purchased so all three of my kids can watch the movie? Can we use any generic headphones to plug in? If so where do they plug in?

    Also, more importantly the DVD screen itself is black. You can watch the movie on the front screen when in park obviously and can hear the movie over the entire vehicle’s speakers but no sound out of the headphones and the DVD screen is black. What can I do to fix it?

    Reply
    • Hey Jen!
      Great question! It seems like your DVD system is going to need to be replaced, sadly. That’ll need a trip to the dealership for some repairs (sorry about that).

      You an indeed add another 4 additional headphones to your system without any issues! The dealership will have a great selection, or you can find some at the Unwired Technologies website (or at retail stores like dvdheadphones.com or audiovideo2go.com)

      Reply
  267. Shawn

     /  June 29, 2020

    How to connect wireless headphones to my 2014 suburban

    Reply
    • Great question! Wireless headphones for your 2014 Suburban should arrive pre-programmed to work for you. These should be no pairing needed. If they dont automatically work, then the seller has done something wrong. You should just have to sit in the rear seat. That’s it 🙂 Easy right?

      Reply
  268. Lindsey

     /  July 1, 2020

    I just bought a used 2017 Suburban with the factory installed dual DVD players. I have a 2 year old and the original headphones are too big for her. I really want to be able to listen to the radio and not Trolls on every car ride. Where can I find headphones that are toddler-sized that are compatible? Please help!

    Reply
  269. Emily

     /  July 2, 2020

    What headphones are compatible with my 2020 yukon denali?

    Reply
  270. Ellen Hillebrand

     /  July 6, 2020

    Hi, we have a 2016 Chevy tahoe, purchased new in 2016. About a year ago the video player broke, it was under warranty and so we had it repaired at the dealer, since then our headphones have not worked. What can we do to get them working? We have changed the batteries.

    Reply
    • Hey Ellen, My guess is that when the dealership replaced the unit, they replaced it with a 2017 (or newer) DVD unit. These new units use a different kind of technology. They are not Infrared 2-channel, but “digital” headphones. You need to get new “digital” wireless IR headphones for them to connect to your 2016 Chevy Tahoe DVD system. Easy way to know? Play a video on the system, then sit in the rear seat. Take a photo of the DVD screen with the video playing – do you see the purple infrared LED lights ? This is what transmits the light (it’s normally invisible or very hard to see with the naked eye – but the digital eye of your camera phone can see them clearly). If you see THREE lights per side, that means you have the new “digital” system. If you see 8 lights per side, you have the old IR system.

      You can buy new digital headphones here:
      https://audiovideo2go.com/tahoe-2017-2018-2019-2020/

      Or you can contact your dealership and have them give you the proper headphones. Let them know the system is not compatible with the original headphones and you need the new digital headphones. (they will have no idea what you are talking about, but you can try telling them “I need headphones that are compatible with a 2017 Tahoe, not a 2016” . That may work 🙂 )

      Reply
  271. Danielle

     /  July 8, 2020

    I bought an extra set of wireless headphones from Chevy for my 2019 Tahoe but they won’t work. The light is on, not flashing, I’m in the back seat, I’ve tried both stations, turned up the volume, and no sound! The first set works, new set I ordered specifically for this vehicle doesn’t. What should I do??

    Reply
    • Danielle,
      My guess is that they sold you the wrong headphones. 2017, 2018, and 2019 Chevy Tahoe’s use a special kind of digital wireless headphone. THe old 2-channel IR headphones wont work for you (the ones with a 1/2 or a/b switch on the side).

      You need these headphones here:
      https://audiovideo2go.com/tahoe-2017-2018-2019-2020/

      Many sellers have not realized this change has happened, and so they still sell the older headphones. It doesnt help that some of the older headphones look almost identical to the new Digital headphones on the outside (the only real difference is that the new digital headphones have a button to scan for the right channel, while the old headphones have a switch to select channel 1 or 2)

      Reply
  272. Kristy

     /  July 9, 2020

    We just bought a 2020 LT suburban and we have a pair of wireless headphones that are new and worked on our 2012 model but wontwork on this car do you know how to get them to work?

    Reply
    • THe old 2-channel IR headphones wont work for you (the ones with a 1/2 or a/b switch on the side).

      You need these headphones here:
      https://audiovideo2go.com/suburban-2017-2018-2019-2020/

      Many sellers have not realized this change has happened, and so they still sell the older headphones. It doesnt help that some of the older headphones look almost identical to the new Digital headphones on the outside (the only real difference is that the new digital headphones have a button to scan for the right channel, while the old headphones have a switch to select channel 1 or 2)

      Reply
  273. Hailee W

     /  July 10, 2020

    I have a 2016 Chevy Suburban. Can passengers listen to music through the vehicle speakers while other passengers are watching a movie using headphones?

    Reply
    • Hailee, You sure can! You can set the rear seat audio to DVD and the front radio to thatever you want. Once a DVD is playing in the rear, you should be able to change the front radio to whatever you want. Check your owner’s manual for details 🙂

      Reply
      • Hailee W

         /  July 10, 2020

        Can you you play the radio and a movie without headphones?

  274. No – you are going to need the wireless heapdhones to do that. You cant have the rear speakers playing a different sound than the front speakers. SOrry abou thtat….

    Reply
  275. Ann M Cross-Codron

     /  July 12, 2020

    I have a 2020 Suburban and the headphones that came with the entertainment system are to large for my kids. Do they offer a child’s size or what aftermarket ones are compatible?

    Reply
    • Ann,
      Unfortunately in 2017 GM switched from the standard “2-channel analog” headphones to the “digital headphones.” The digital headphones are proprietary and not interchangeably. This means the only headphones you can use are the original GM versions – no aftermarket versions will work (at this time).

      Sorry for the disappointing news…. I know that the two big manufacturers of wireless headphones for GM *ARE* working on an aftermarket headphone:
      http://www.AudioVideo2go.com
      http://www.DVDHeadphones.com (an arm of Unwired Technology http://www.unwiredTechnology.com)

      BUT – so far nothing is available on their site. So… check back in a few months to a year and see if there’s an aftermarket version !

      Sorry for the disappointing news….

      Reply
  276. Luke Conlon

     /  July 14, 2020

    The wireless headphones from my 2016 Tahoe aren’t working in my 2020 suburban. Can you help?

    Reply
  277. Dillon

     /  July 14, 2020

    I have a 2004 Chevy Tahoe Let autoride that needs new earphones for the rear entertainment can I just order them from amazon or where do I need to get them from many thanks.

    Reply
  278. thomas degollado

     /  July 17, 2020

    i have a 2017 suburban premier. all head phone work only on the back. if you swtich to a there is a red light but if you but on b there is a green light and it works. what can cause this ???

    Reply
  279. Thomas Conforti

     /  July 20, 2020

    I just purchased a 2017 Chevy traverse premier with their wireless headphones,how do I pair up with the radio to watch movies etc. I have a droid phone. Your help please and thank you for your time

    Reply
    • Great question! The wireless headphones that come with a 2017 Chevy Traverse are not bluetooth. In fact, they dont use any kind of radio frequency! They use infrared (IR) light to receive a transmission from the DVD screen. Think of it this way – you don’t need to “pair” wired headphones right? You just plug them in and they work because they get an electrical signal through the wire that is converted into sound by the headphones. Lets say we replaced the wire with a fiber-optic cable. You still wouldn’t need to pair them because the headphone would convert the light being transmitted through the fiberoptic cable into sound automatically. Well, lets keep the light and get rid of the cable!

      To get the headphones to work, you just need to sit in the rear seat (the headphones wont work from the front seats).

      In some rare cases, you may need to buy a “digital” heapdhone like is used for 2017 Suburbans. This would be the case if you got your DVD system replaced – the dealership may have replaced it with the suburban DVD system instead of the traverse (they look identical but use different IR frequencies). If you take a photo of your DVD screen while it is playing a DVD so that I can see the infrared transmitters LED (they should look like little purple LED lights) I can tell you which one you have and point you in the right direction!

      Reply
  280. Matthew Doll

     /  July 25, 2020

    We have just purchased a 2019 Chevy Tahoe LT, the wireless headphones are not connecting, I can hear a scratching noise every other second, but nothing else. The vehicle was a rental prior. The remote control works with the DVD player. Any ideas on the headphones?

    Reply
  281. Matthew

     /  July 29, 2020

    How do I hook up a spair set of headphones to a Chevy Tahoe?

    Reply
  282. Jessica Jones

     /  August 1, 2020

    I have a 2016 Chevy Suburban. The headphones are not working anymore. We put fresh batteries in them (and verified they are in the correct way), made sure we were testing them from the back seat, etc. There is intermittent static but otherwise no sound from any of the headphones. I’ve looked in the manual but can’t find any suggestions. Can you help?

    Reply
    • If the headphones were working, and then just stopped working, the only thing I can think of is that the source for the rear seat audio was changed. You may want to try checking the rear seat audio system is turned on and sourced to the DVD player.

      If something else has changed (you bought new headphones, replaced the DVD system, etc) then it can be any number of things. But, most likely, it’s that you dont have compatible headphones. Sometimes when a dealership replaces a DVD system they end up giving you the wrong headphones . The dealer assumes the headphones are teh same for 2016 and 2017 GM vehicles because they look identical – but the IR frequencies are different. The 2017 headphones wont work on a 2016 Chevy Suburban (and vice versa).

      Reply
  283. Charles Hartley

     /  August 1, 2020

    Can I connect the 2015 model Tahoe headphones to my phone or iPad?

    Reply
    • No – the headphones are not bluetooth, they are Infrared. Your iPad doesnt have an infrared transmitter that is compatible with the headphones.

      Reply
  284. Ruben flores

     /  August 6, 2020

    Hello, we have a 2019 Chevy traverse RS with the entertainment system tv system in the headrests. My question is can we be able to use Bluetooth headphones for the tv’s to avoid the cords?

    Reply
  285. Jamie Nichols

     /  August 8, 2020

    Does the Highcountry come with a remote for the rear entertainment system? Or just wireless headphones

    Reply
  286. Jayme

     /  August 8, 2020

    Hi,
    We have 5 children and 5 Chevy factory headphones. Will 5 headphones work, or is there a limit to the number of headphones that can be connected at once?

    Reply
  287. Tammy

     /  August 11, 2020

    Is there a way you can play a DVD in the back and listen to music in the front at the same time the stereo in the front is not touch screen it’s a 2011 Chevrolet surburban

    Reply
  288. Ryan Bowne

     /  August 12, 2020

    I just bought a 2003 Silverado that has the factory dvd system in the back and it didn’t come with headphones. Is there a certain model headphones that I need to buy or will any gym headphones work?

    Reply
  289. Gabriella

     /  August 13, 2020

    Our brand new head phone for the backseat entertainment center on our 2020 Tahoe won’t connect. Sound is turned all the way up. We made sure they are on the same channel. One intermittently has a burst of white noise but that’s it. These literally arrived new from the factory just yesterday. Batteries are brand new and inserted correctly. The remote works but the headphone aren’t.

    Reply
    • Yikes – sounds like they sold you the wrong headphones 😦

      You can find the headphones you need here:

      https://audiovideo2go.com/copy-of-2017-2018-2019-gmc-yukon-digital-headphones-cadillac-branded/

      (for Yukon/Tahoe)

      These are headphones made by Cadillac, but are intended for use with the luxury rear seat entertainment systems that come in 2020 vehicles. These new headphones are “digital” now “2-channel” and many dealerships are issuing the wrong headphones in the cars. If your headphone has a switch to move between channel 1 and 2 (or A and B) Then you have the wrong headphone. You need a headphone like the above one that has a “push to select Ch.” or a “CH.” button which scans for the right channel.

      Reply
  290. Brian

     /  August 20, 2020

    I have a 2017 Chevy Suburban. We ordered two new headphones from the Chevy dealer. They are not working with the TV in the car. How do we connect them to our suburban? We only hear a static sound while a movie is playing. It has two channels and both have static sounds.

    Reply
  291. April

     /  August 22, 2020

    Can I use regular Bluetooth headphones to listen to the the tv in my 2008 Chevy Tahoe ? Bought is used and they didn’t come with headphones

    Reply
  292. Brian

     /  August 23, 2020

    Can my beats headphones connect to the Tahoe dvd system?

    Reply
    • That is a great question – Unfortunately, the Tahoe DVD system is an infrared, and the beats headphone is not. But, you can find inexpensive DVD headphones for your Tahoe from DVDheadphones.com or AudioVideo2go.com – they are a lot cheaper than letting your kids destroy expensive Beats headphones….

      Reply
  293. Liz

     /  August 25, 2020

    I have a 2016 Tahoe LTZ. I’m needing the foam ear pads for the wireless headphones. The part number for the headphones is Part No. : 22863046.

    Anyone know where I can buy just the foam pads and how do I put them on? Not sure how the headphones come apart to connect the foam.

    Reply
    • I havn’t seen a place that sells the foam, but I am sure if you look for headphone foam online there are plenty of places that sell foam for headphones (like DJ headphones and such).

      Reply
  294. Robin

     /  August 26, 2020

    Hi! I just bought a 04 duramax and it has a factory DVD player. Like many on here we don’t have the wireless head phones. I found some on one of the links that you had posted to someone else but the oldest they offer is for an 07 Silverado. Would those work or do I need to keep searching for my specific year? Also, is is possible to listen to the dvd being played via headphones and also listen to music on the radio? Thanks!

    Reply
  295. Mendy K.

     /  August 30, 2020

    We just bought a 2020 Tahoe. If we use wireless headphones for the kids, are we still able to listen to the radio up front?

    Reply
    • Great question! Yes, you can have the rear seat audio sourced to the radio or the DVD player and you can either listen to something else, or turn the car speakers off completely. The wireless headphones are always on, so turning the volume off for the car speakers wont turn the volume off for the headphones.

      Reply
  296. Adam Buyarski

     /  September 2, 2020

    How many headsets can I use at one time?

    Reply
    • Great question! You can use as many headphones as you want at once. The only limitation is that all users must have a clear line of sight to the DVD player. So, for example, the front passengers and anyone outside the car can not use the headphones. This is because the headphones use infrared light to receive the signal from the DVD screen. This light is not transmitted to the front seats or outside the vehicle.

      Reply
  297. Alicia

     /  September 13, 2020

    Are all Bluetooth headphones compatible with a 2015 2500HD LTZ Silverado?
    Unfortunately some original accessories were no longer with the vehicle when we took it over. Sorry if this is a redundant question; I have not read through them all.

    Reply
  298. Johnna Mahan

     /  September 21, 2020

    can I connect wireless headphones from a 2015 chevy truck to our 2020 chevy tahoe?

    Reply
  299. Lizzie

     /  September 25, 2020

    Hello! We recently purchased a (used) 2018 Suburban Premier. It does NOT have any DVD players or screens in the back seats but we would like for our children to be able to listen to audiobooks or radio through headphones separately (so that we don’t have to hear it). Is this possible? And what type of headphones do we need? Thank you!

    Reply
  300. Would 2016 Yukon headsets work in my 2017 Chevy Tahoe? We have the 2 for our Tahoe, but someone is offering the other 2.

    Reply
  301. Natalie Coupe

     /  September 27, 2020

    Can you listen to music up front while kids are watching a movie with headsets on in back? Basically, is it possible to not listen to the movie and play music up front?

    Reply
    • You sure can. Once you pop a movie in and play it, you can then change the radio up front to whatever channel you want. The front and rear audio systems are controlled separately. More info is located in your owner manual.

      Reply
  302. Domingo Solis

     /  September 30, 2020

    I have a 2017 escalade I bought the headphones from Cadillac for the rear entertainment system they checked my vin and said those were the ones I need it. Well they don’t work now I see i bought the analog and they also sell a digital. Do I need to get the digital ones or can the sound for the rear be changed to work with those?

    Reply
  303. Karen

     /  September 30, 2020

    I have 7 pairs of headphones from my 2012 suburban that don’t work in my 2018 Yukon. I was going to sell them but wanted to know what years of vehicles they will actually work in.
    Thank you.

    Reply
  304. Sheryl

     /  October 5, 2020

    Can I put a movie on for my kids with the Bluetooth headphones and I still use the radio myself?

    Reply
    • The headphones should be rear seat automotive headphones – regular bluetooth headphones will not work for you. But, if you have rear seat automotive headphones like the ones on http://www.DVDHeadphones.com , then the answer is: YES – you can set the rear seat audio for the kids, then switch control to the front seat and change the radio station so you can listen to whatever you want 🙂

      Reply
  305. Cheyenne Mitchell

     /  October 10, 2020

    I have a 2016 Tahoe Ltz and was wondering if any Bluetooth headphones can be used or does it specifically have to be the ones from the dealership?
    Thank you.

    Reply
  306. Nicholas Burdick

     /  October 12, 2020

    In my 2021 tahoe the rsi headphones are not connecting even when directly next to the rear screen.

    Reply
    • Hi Nicholas! The headphones you need for your 2021 Tahoe should not be 2-channel. They need to be digital. WHen sitting in the rear seat, the infrared transmitter is located on the right screen ( the one mounted on the front passenger seat). The transmitter should cover the entire back seat of the car. You’ll need to press the “Ch.” button on the headphone to switch between the 8 available channels until one locks on to the screen you want to listen to.

      Reply
  307. Sarah j Beccard

     /  October 13, 2020

    Hi, I just bought a used 2010 Chevy suburban and the 2 wireless headphones AND the remote are broken. I need to order all three. Where can I get these? I also have a third kid! If I order more wireless headphones can I play 3 or more at the same time or only 2? If not how to do i get around this. Can I do one or more wireless in the third row and the kids in the second row can just plug in? Will they all work?. Thanks Sarah.

    Reply
  308. Jason

     /  October 15, 2020

    The cap that closes the battery area has broken. 1. Would this be covered under warranty. 2. Is there somewhere I can buy just that small piece.

    Reply
    • This is not covered under warranty, unfortunately – it’s just wear-and-tear. There is no way to buy just that small piece. Best thing to do is buy a new headphone – sorry for the disappointing news. Every dollar counts these days!

      Reply
  309. Harry Besosa

     /  October 15, 2020

    I just bought a 2021 Tahoe High Country with rear entertainment system, but I cannot pair the headphones.

    Reply
    • The 2021 Tahoe uses both Bluetooth and Infrared headphones. The headphones that come with the car are infrared. They dont have to be paired – just sit in the rear seat, turn them on, and they will work (you may need to select the right channel on the headphone by pressing the channel selector a few times to cycle through them). If you want to use bluetooth automotive headphones, then you need to pair them using the “pairing” instructions on the screens. But this is not necessary for the infrared digital headphones like these:

      https://audiovideo2go.com/tahoe-headphones-2017-2018-2019-2020-2021/

      Reply
  310. Mark

     /  October 21, 2020

    Can I connect my Tahoe headphones to an iPad?

    Reply
    • Unfortunately, that’s not possible – the Tahoe headphones use Infrared (IR) technology, and your iPad uses Bluetooth technology. The two are not compatible. Sorry for the disappointing news 😦

      Reply
  311. Milissa Smith

     /  October 23, 2020

    We purchased a used 2015 Yukon xl. I have toddlers who enjoy DVD’s since we are in the car a lot. However, they are not old enough to take care of the earphones. Can they hear the DVD player without them? If so, how?

    Reply
    • They sure can! Your radio can be set to several “sources” like AM, FM, XM, CD and… DVD! Simply select the DVD player as your audio source and Daniel Tiger will come on the car speakers and remind you that “If you’re feeling frustrated, take a step back, and ask for help.” (There is actually so much we can learn from Daniel!)

      Reply
  312. Philip

     /  October 28, 2020

    I have a 2018 Chevy suburban with a rear entertainment system but no headphones. What type do I need to buy?

    Reply
  313. Christy

     /  October 31, 2020

    We have a 2018 Denali XL i just bought used from an elderly couple that never even took the wireless headphones out of the box. We cannot get them to work. We’ve replaced the batteries and watched endless you tube videos and feel we’re doing things correctly. Is there a setting we just don’t know about. You can tell their on, they just don’t connect to DVD system

    Reply
    • Hi Christy,
      I’m not sure what kind of “Denali” you have – I’m going to guess it’s the Yukon Denali. The 2018 Yukon’s started using a new “Digital” style headphone. If your headphones don’t say “digital” in white letters on the side, then the dealership probably put in the wrong headphones in the vehicle. You need the following:

      https://audiovideo2go.com/2017-2018-2019-2020-2021-gmc-yukon-digital-headphones/

      The new and old headphones look almost identical, except for the “Digital” on the side. You can imagine, this causes a lot of confusion 🙂

      Reply
  314. Phylicia Rasdall

     /  November 6, 2020

    I am unable to make the movies just play through the headphones. The headphones work, but the movie still plays through my car speakers and I am unable to listen to music. 2015 tahoe

    Reply
  315. Rich

     /  November 11, 2020

    Can I pair my Beats headphones to the 2019 Tahoe rear seat screen?

    Reply
  316. Amanda

     /  November 12, 2020

    We just bought a 2018 Yukon xl. Got new headphones with it. I’ve put in the batteries and none of them will turn on. Am I missing something here?

    Reply
    • Not missing anything – they should just turn on. But, for the 2018 Yukon, you shuold have “digital” headphones. They need to say “Digital” in white letters on the side of the earpiece . If they are just blank, then you have been given the wrong headphones.

      Reply
  317. Branden

     /  November 14, 2020

    I purchased these headphones for my 2017 Suburban Premier: https://www.ebay.com/itm/4-Fold-In-Wireless-Headphones-For-Chevy-Vehicles-IR-Rear-TV-DVD-New-Headsets-Blk-/114334184007?_trksid=p2349624.m46890.l49292
    I’ve been messing around with them and suspect they won’t work. Could you confirm my assumption by chance, or could you send me a link to the appropriate model?

    Reply
  318. Sarah Henderson

     /  November 15, 2020

    Where can I find a replacement headphone for my 2015 Tahoe LTZ overhead movie player

    Reply